Isaiah Edwards
Cincinnati,OH
Summary
Skilled in leveraging AMS collection software and negotiation techniques to recover overdue payments efficiently. Built strong client relationships and employed strategic problem-solving, leading to a significant increase in timely collections. Enhanced customer satisfaction and fostered long-term partnerships through effective communication and service delivery.
Overview
8
8
years of professional experience
Work History
Collections Specialist
Portage Financial Services Company
09.2024 - Current
- Managed customer accounts and handled collections through targeted calls, emails, and negotiations to ensure timely payments.
- Built rapport with clients to effectively resolve overdue payments, fostering positive customer relationships.
- Utilized AMS Collection Software to systematically track and manage outstanding balances, enhancing account oversight.
Warehouse Associate
General Factory Supply
08.2021 - 09.2024
- Facilitated receiving, sorting, and organizing of products to maintain order accuracy in fast-paced warehouse environment.
- Operated warehouse management software (Groove Packer) to track inventory and shipping.
- Partnered with team members to streamline order fulfillment processes.
Warehouse Associate
Consolidated Metal Products
02.2021 - 08.2021
- Conducted quality control checks to ensure accuracy in all outbound orders, minimizing errors.
- Sorted, packed, and prepared products for shipment, meeting company standards to ensure timely deliveries.
- Maintained clean and organized warehouse environment, adhering to safety protocols to support operational efficiency.
Patient Transporter
University of Cincinnati Hospital
01.2020 - 01.2021
- Transported patients safely throughout the hospital for various appointments and procedures.
- Supported healthcare staff in enhancing patient comfort and safety during transportation.
- Documented transportation activities and communicated incidents or concerns to improve service quality.
Food Team Member
Cincinnati Zoo
01.2018 - 01.2020
- Delivered exceptional customer service in food service areas, contributing to positive visitor experiences.
- Supported food preparation, serving, and upkeep of cleanliness in food areas, enhancing overall service quality.
- Collaborated with team to achieve operational goals in fast-paced setting, ensuring efficient service delivery.
Education
College Coursework -
University of Cincinnati
Cinti, Ohio08-2020
High School Diploma -
Shroder High School
Cinti, OH06-2017
Skills
- Collection strategies and software
- Payment negotiation and processing
- Account review and management
- Client relationship management
- Office productivity tools
- Problem solving and time management
- Team collaboration and negotiation techniques
- Effective communication and relationship building
Community Service
Avondale Youth Council, Member, Ages 12-18, Avondale, OH, Organized and hosted community BBQs to foster neighborhood engagement and strengthen local bonds., Participated in regular community clean-up efforts, including trash collection and beautification projects., Assisted in planning and catering for community events, providing logistical and hands-on support., Maintained and developed community gardens, promoting sustainability and environmental awareness., Led and supported youth fitness initiatives, including running clubs and health-focused activities., Event planning and coordination, Teamwork and collaboration, Community outreach and engagement, Time management and responsibility, Environmental stewardship
Personal Information
Title: Collections Specialist
Timeline
Collections Specialist
Portage Financial Services Company
09.2024 - Current
Warehouse Associate
General Factory Supply
08.2021 - 09.2024
Warehouse Associate
Consolidated Metal Products
02.2021 - 08.2021
Patient Transporter
University of Cincinnati Hospital
01.2020 - 01.2021
Food Team Member
Cincinnati Zoo
01.2018 - 01.2020
College Coursework -
University of Cincinnati
High School Diploma -
Shroder High School