Isaiah Gordon
Worcester,MA
Summary
Dynamic Customer Service Representative with proven expertise in problem resolution and critical thinking. Excelled at Blackstone Valley by enhancing customer loyalty through empathetic service and efficient dispute handling. Skilled in active listening and money handling, adept at transforming high-stress situations into positive customer experiences. Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Blackstone Valley
06.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Veg Belmont
06.2022 - 06.2023
Communicate with customers .
Clean the kitchen and the front area.
Education
Doherty Memorial High School
Worcester, MA06.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Money handling abilities
Timeline
Customer Service Representative
Blackstone Valley
06.2023 - Current
Customer Service Representative
Veg Belmont
06.2022 - 06.2023
Doherty Memorial High School
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