Isaiah Grijalva
Bakersfield
Summary
Dynamic Store Protection Specialist with proven expertise in loss prevention and incident reporting at Ross Dress for Less. Successfully enhanced customer service while implementing effective theft prevention strategies. Recognized for training staff and fostering teamwork, ensuring a secure shopping environment through critical thinking and proactive problem-solving.
Developed strong observational and conflict resolution skills in fast-paced retail environment. Proven ability to handle challenging situations calmly and effectively. Seeking to transition into new field, leveraging security and customer service expertise for impactful contributions.
Overview
2
2
years of professional experience
Work History
Store Protection Specialist
Ross Dress for Less
11.2022 - 10.2024
- Created a strong deterrent against shoplifting through high-visibility patrolling both inside the store and across parking areas.
- Conducted thorough investigations into incidents of theft or fraud, gathering evidence and working with law enforcement as necessary.
- Improved customer service quality by providing assistance to shoppers when needed, creating a welcoming atmosphere within the store.
- Prepared comprehensive incident reports after each notable event involving theft or other security breaches, enabling appropriate follow-up actions from management or law enforcement agencies where applicable.
- Trained new Store Protection Specialists on company policies, procedures, and best practices for maintaining a secure retail environment.
- Ensured a safe shopping environment for customers by identifying potential safety hazards and taking corrective action.
- Worked closely with other departments within the store to promote teamwork and communication regarding safety concerns or suspicious activity observed during shifts.
Education
High School Diploma -
Mira Monte High School
Bakersfield, CA05-2022
Skills
- Incident reporting
- Loss prevention strategies
- Asset protection techniques
- Theft prevention
- Teamwork
- Customer service
- Problem-solving
- Multitasking
- Critical thinking
- Team leadership
- Active listening
- Task prioritization
- Effective communication
- Staff training
Timeline
Store Protection Specialist
Ross Dress for Less
11.2022 - 10.2024
High School Diploma -
Mira Monte High School
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