Summary
Overview
Work History
Education
Skills
Timeline
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Isaiah Gutierrez

Garland,TX

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

9
9
years of professional experience

Work History

Sales Representative

Verizon
11.2020 - 11.2023
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Salesperson

AAA Texas
09.2017 - 10.2020
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Expanded customer base through targeted prospecting and networking efforts.
  • Implemented effective sales strategies to maximize revenue generation.
  • Exceeded monthly targets by diligently following up on leads and closing deals promptly.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Streamlined sales processes to reduce inefficiencies and improve overall productivity.

Manager

Tom Thumb Grocery
01.2015 - 08.2017
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Education

High School Diploma -

Naaman Forrest High
Garland, TX
12.2018

Skills

  • Sales Development
  • Client Account Management
  • Sales Closing
  • Customer Retention
  • Customer Service
  • Lead Prospecting
  • Sales Expertise
  • Territory Growth
  • Relationship Selling
  • Staff Training
  • Customer Relations
  • Performance Improvement

Timeline

Sales Representative

Verizon
11.2020 - 11.2023

Salesperson

AAA Texas
09.2017 - 10.2020

Manager

Tom Thumb Grocery
01.2015 - 08.2017

High School Diploma -

Naaman Forrest High

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Isaiah Gutierrez