Isaiah Hawkins
Coeur D'Alene,ID
Summary
Knowledgeable Player Service Representative experienced in busy resort club settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
3
3
years of professional experience
Work History
Player Service Attendant
Gozzer Ranch Golf & Lake Club
08.2022 - Current
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Kept golf course equipment stored properly and reported maintenance needs.
- Trained in different roles at golf course to help team deliver first-rate support to guests.
- Monitored first tee, tee off times and turn times to anticipate schedule problems.
- Trained new recreation attendants on safety procedures and customer service tactics.
- Established positive guest relationships through consistent delivery of excellent customer service.
- Drove varied vehicles, including luxury and sports models, safely and legally.
- Provided punctual, polite valet services to uphold professional standards.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
Valet Supervisor
Gozzer Ranch Golf & Lake Club
08.2022 - Current
- Supervised valet team members for improved productivity and adherence to company policies.
Player Service Attendent
The Country Club at DC Ranch
11.2024 - 04.2025
- Developed strong communication skills within the team, fostering a positive atmosphere and promoting teamwork.
- Achieved lifelong aspiration through proven work ethic, dedication, and visualization.
Player Service
Mirabel Golf Club
10.2023 - 04.2024
- Enhanced golfer satisfaction by maintaining a clean and organized driving range.
- Collaborated with pro shop staff to ensure seamless communication regarding scheduling or facility issues.
- Increased efficiency with timely setup and breakdown of the driving range for daily use.
Education
High School Diploma -
Kootenai Bridge Academy
Coeur D'Alene, ID06.2022
Skills
- Arrange transportation
- Guest Experience Management
- Golf Courses and Tee Times
- Inventory Monitoring
- Cart Barn Maintenance
- Timely Food Delivery
- Time Management Skills
- Customer Service Excellence
- Security Monitoring
- Valid Driver's License
- Verbal and Written Communication
Timeline
Player Service Attendent
The Country Club at DC Ranch
11.2024 - 04.2025
Player Service
Mirabel Golf Club
10.2023 - 04.2024
Player Service Attendant
Gozzer Ranch Golf & Lake Club
08.2022 - Current
Valet Supervisor
Gozzer Ranch Golf & Lake Club
08.2022 - Current
High School Diploma -
Kootenai Bridge Academy
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