Isaiah Jones
Aurora,IL
Summary
Dedicated to providing great customer service and maintaining high operational standards. With extensive experience in Retail, Warehouse Operations and Surveillance, I bring a friendly and approachable demeanor to my work. I love tackling new challenges and am committed to continuous learning and improvement in fast-paced settings. My strong work ethic and goal-driven attitude help me support and inspire my team to reach new heights.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Surveillance Agent
Hollywood Casino
09.2023
- Oversaw gaming floors and facilities using CCTV, ensuring compliance with regulations and identifying suspicious activities
- Led collaborative efforts with security teams and law enforcement, coordinating responses to incidents and providing detailed reports for investigations, achieving a high-resolution rate
- Maintained records of surveillance activities, facilitating smooth audits and regulatory reviews
- Communicated regularly with casino floor managers to monitor high bettors, suspected self-exclusion gamblers, and jackpot winners, ensuring real-time response.
Machine Operator
LGSTX Services
09.2022 - 09.2023
- Operated Electric Pallet Jacks and Forklifts (Sit-down and Stand-up) to effectively handle heavy inventory, ensuring everything ran smoothly and safely by following strict safety protocols
- Supervised a team of operators, increasing productivity through effective leadership.
- Collaborated with warehouse management to achieve operational goals.
- Oversaw inbound and outbound truck loads, ensuring accurate and timely shipments.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Store Supervisor
Fossil
07.2021 - 09.2022
- Boosted team morale through effective communication and strong leadership during sales meetings and by actively engaging on the sales floor
- Coordinated team schedules, controlled inventory, and audited registers weekly, improving accuracy and accountability
- Designed and implemented visual floor sets to enhance the shopping experience and promote key products
- Analyzed sales data to identify trends and inform strategic decisions.
Men's Apparel Manager
Nike Factory Store
03.2017 - 05.2022
- Managed team scheduling, inventory control, and auditing of registers weekly, reduced discrepancies
- Implemented sales strategies and promotions, resulting in an increase in monthly sales
- Trained new employees, enhancing team competency and performance
- Directed seasonal merchandising and execution of floor design plans, presenting to district management
- Managed to backroom inventory and supplies, effectively reducing shrinkage
- Engaged the sales team through creative practices, increasing team morale and sales performance
- Conducted regular team meetings and impromptu coaching sessions, fostering a collaborative environment
- Played a key role in exclusive sales events for VIP clients, which not only increased revenue but also built strong, lasting relationships with our customers
- Achieved recognition as Employee of the Year for outstanding performance and leadership.
Education
Associate of Applied Science - Business Administration
Waubonsee Community College
Sugar Grove, IL05.2023
Skills
- Leadership
- Project Management
- Creative Problem Solving
- Microsoft Word/Excel
- Sit-Down Forklift
- Stand-up Forklift
- Electric Pallet Jack
- Report Writing
- CCTV
- Loading and unloading
- Warehouse Logistics
- Material Handling
Certification
- Licensed Barber - 2024
- Forklift Certified
- BASSET
- Food Handler Certification
Timeline
Surveillance Agent
Hollywood Casino
09.2023
Machine Operator
LGSTX Services
09.2022 - 09.2023
Store Supervisor
Fossil
07.2021 - 09.2022
Men's Apparel Manager
Nike Factory Store
03.2017 - 05.2022
Associate of Applied Science - Business Administration
Waubonsee Community College
- Licensed Barber - 2024
- Forklift Certified
- BASSET
- Food Handler Certification
Similar Profiles
James CarozziJames Carozzi
Table Games Dealer at Hollywood CasinoTable Games Dealer at Hollywood Casino
Ian Bayer-BraswellIan Bayer-Braswell
Table Games Dealer at Hollywood CasinoTable Games Dealer at Hollywood Casino
Harcel MpoyiHarcel Mpoyi
Food & Beverage Manager at Hollywood CasinoFood & Beverage Manager at Hollywood Casino