Isaiah Llewellyn

With over a year of experience at Prime Communications, and 3 years with a different AT&T Authorized Retailer. I’ve been a highly focus and results driven Store Manager. My dedication and work has driven exceptional store performance and team development. I’ve been recognized as a Pinnacle Winner and Padilla Award recipient for outstanding leadership and sales achievements. Consistently ranked #1 in district performance, I elevated store status to Battleship and maintained a 9.0 average across locations. I’m skilled in mentoring and up skilling team members. A highly culture focused Individual with a passion for continuous growth.

Time with Prime Communications

RSM

June 2024 – Present

RSC

March 2024 – May 2024

Graff/New Philadelphia

June 2024 - December 2024

Arlington/Uniontown

January 2025 - Present

- Led District-Wide Success: Achieved #1 store ranking in the district for 7 out of 14 months as Store Manager, demonstrating consistent excellence in sales, operations, and customer satisfaction.

- Elevated Store Status: Transformed a regular store into a Battleship location through strategic leadership and performance optimization.

- Maintained Operational Excellence: Sustained an average performance score of 9.0 across all managed locations, reflecting high standards in customer service and store metrics.

- Mentored High-Potential Talent: Successfully guided two representatives through the LIFT program and coached one team member thats currently in the Elevate program in 2025. Enhancing team members skills and career progression.

- Award-Winning Performance: Earned the prestigious Pinnacle Winner and Padilla Award in the first year for exceptional leadership and sales achievements.

Awards & Recognitions

- Pinnacle Winner, Prime Communications, 2024

- Padilla Award Winner, Prime Communications, 2024

Skills

- Store Operations & Management

- Team Leadership & Development

- Sales Performance Optimization

- Customer Relationship Management

- Program Mentorship (LIFT & Elevate)

- Strategic Planning & Execution

• Store Manager for Tuscarawas since October 2021. Consistently amongst the best Sales in the Company with Alliance Mobile. Highly Focused and Driven Sales person. Great Customer Service is a skill that I’ve learned over time from my different types of jobs. Sales and an adaptive approach towards sales processes also. Also Traveled to SouthPark Mall in Strongsville to Manage and Run that location as well.

• Set and Install motors and fuel tanks one boats.
• Followed safety guidelines for using tools, equipment and heavy machinery to avoid accidents and injury.
• Demonstrated proper use of equipment to customers to reduce risk of accidents or damage to health and to meet health and safety requirements.

• Retained product, service and company policy knowledge to serve as a resource for both coworkers and customers.
• Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
• Prepared cash deposits up to $1000 with zero discrepancies.
• Helped an average of 40 customers per day by responding to inquiries and locating products.
• Sold various products by explaining unique features and educating customers on proper application.
• Negotiated and closed deals with minimal oversight.

• Gave detailed information regarding operation of standard and optional vehicle features.
• Worked with customers and sales management to reach price agreements and explain all warranty, sales and option package procedures.
• Maximised customer satisfaction by resolving concerns with fast and knowledgeable service. Responded to inquiries from potential customers via email and telephone.
• Evaluated vehicles before final pickup to check for damage and completed delivery tasks.
• Showcased vehicle features and took customers on test drives in the local area.
• Greeted customers at arrival to build positive relationships and discuss vehicles. Engaged positively with each customer, providing professional and polite support for sales and service needs.
• Answered customer emails and telephone requests for information.
• Met incoming customers at the door to guide through the showroom and sales lot.

• Retained product, service and company policy knowledge to serve as a resource for both coworkers and customers.
• Sold various products by explaining unique features and educating customers on proper application.
• Negotiated and closed deals with minimal oversight.
• Educated customers on product and service offerings.
• Demonstrated products to customers, discussed features and redirected objections to capture sales.