Isaiah Sanchez
Santa Teresa,NM
Summary
Dynamic professional with a proven track record at Jobe Materials in quality control and rail yard management. Adept at managing complex tasks under tight deadlines, showcasing excellent communication and teamwork skills. Proficient in Microsoft Excel for recordkeeping, ensuring high standards in concrete testing and customer satisfaction.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Alorica
El Paso, TX
02.2026 - Current
- Resolved customer inquiries efficiently using CRM software, enhancing overall service experience.
- Provided product information and support, ensuring accurate and timely responses to customer queries.
- Assisted in training new team members on service protocols and company policies for improved performance.
- Managed high-volume call traffic while maintaining professionalism and effective communication with customers.
Forklift Operator
CSC Sugar
El Paso, TX
10.2025 - 02.2026
- Operated forklifts to efficiently transport materials within production facility.
- Conducted routine inspections and maintenance on forklift equipment for optimal performance.
- Collaborated with team members to streamline loading and unloading processes, enhancing workflow efficiency.
- Adhered to safety protocols and procedures, ensuring compliance with industry regulations.
Quality Control/Railyard Management
Jobe Materials
Vinton, TX
04.2024 - 10.2025
- Gained strong leadership skills by managing projects from start to finish.
- Skilled at working independently and collaboratively in a team environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Use of excel to keep track of all rail carts
- Testing wet concrete to ensure everything is up to standard
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Front Desk Receptionist
Planet Fitness
El Paso, TX
10.2023 - 03.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed all tasks in compliance with company policies and procedures.
Education
High School Diploma -
Santa Teresa High School
Santa Teresa, NMSkills
- Microsoft Word
- Dependable and responsible
- Excellent communication
- Research
- Account updating
- Scheduling
- Critical thinking
- Coordination
- Complaint resolution
- Problem resolution
- Conflict resolution
- Quality control
Timeline
Customer Service Representative
Alorica
02.2026 - Current
Forklift Operator
CSC Sugar
10.2025 - 02.2026
Quality Control/Railyard Management
Jobe Materials
04.2024 - 10.2025
Front Desk Receptionist
Planet Fitness
10.2023 - 03.2024
High School Diploma -
Santa Teresa High School