Isaiah Santiago

•Supported training of new staff members on service protocols and menu knowledge.
•Delivered exceptional customer service in fast-paced dining environment.

•Assisted in training new servers on restaurant procedures and customer engagement.

•Coordinated travel arrangements, including transportation and accommodations, tailored to individual preferences

•Managed communication between guests and hotel staff, facilitating seamless interactions and service delivery

•Resolved guest inquiries and issues promptly, maintaining high satisfaction levels among VIP clientele.

• Led team in executing service strategies to enhance guest satisfaction and operational efficiency.
• Developed strategies for problem solving and conflict resolution throughout thebusiness.
• Created and distributed monthly, quarterly and annual reports to managementregarding personal and business performance.

• Utilized automated systems to streamline mail handling tasks.
• Processed incoming and outgoing mail to ensure accuracy of postalcodes and addresses
• Maintained records of all processed items including letters, parcels, magazines,newspapers.