Isaiah Theobald
Denver,CO
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Server
Flower Child
07.2021 - Current
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Served food and beverages promptly with focused attention to customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Shift Supervisor
Starbucks
04.2021 - 07.2023
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Helped store management meet standards of service and quality in daily operations.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Supervisor
Bogus Basin Mountain Resort
12.2015 - 03.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled cash accurately and prepared nightly deposits.
- Completed bar opening and closing procedures.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Scheduled bands, singers and musicians for live music nights.
Education
Associate of Science - Ecology
Arizona State University
Tempe, AZ04.2026
Skills
- Food Safety Standards
- Exceptional customer service
- Sales expertise
- Team Leadership
- Troubleshooting
Timeline
Server
Flower Child
07.2021 - Current
Shift Supervisor
Starbucks
04.2021 - 07.2023
Supervisor
Bogus Basin Mountain Resort
12.2015 - 03.2021
Associate of Science - Ecology
Arizona State University