Summary
Overview
Work History
Education
Skills
Timeline
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Isaiah Thomas

Waukegan,IL

Summary

Dynamic professional with a proven track record in customer service and team leadership at Footlocker. Skilled in cash handling and decision-making, I consistently exceeded sales goals while fostering a positive shopping experience. Adept at problem-solving and task delegation, I thrive in fast-paced environments, ensuring operational excellence and customer satisfaction.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Footlocker
Schaumburg, Illinois
02.2023 - Current

- Delegating and Leading a team of individuals to exceed customer expectations.

- Coaching Team Members to excel in their roles.

- Goal Setting Daily to Achieve our Plan.

- Accessing KPI’s to identify our strengths and weaknesses.

- Strategic Planning to stay competitive and adapt to changing market conditions.

- Taking on visual and operational tasks in store.

- Cash handling, opening and closing store.

  • Managed staff schedules and coordinated training for new team members.
  • Monitored inventory levels and organized stock replenishment processes.
  • Provided feedback to improve employee performance and customer satisfaction.

Uber Driver

Uber
05.2021 - 02.2023
  • Navigated diverse routes efficiently to ensure timely passenger pickups and drop-offs.
  • Maintained high customer service standards, achieving positive rider feedback consistently.
  • Managed vehicle maintenance, ensuring safety and reliability for everyday operations.
  • Leveraged GPS technology for optimal route planning, reducing travel time significantly.
  • Adapted quickly to changing traffic conditions, enhancing overall ride experience.

Sales Associate Manager

Sears
05.2018 - 08.2018

Selling lawn equipment and grills

Providing positive customer experience

Cashier services

Education

No Degree - Business

William Penn University
Oskaloosa, IA

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Goal setting
  • Task delegation

Timeline

Assistant Manager

Footlocker
02.2023 - Current

Uber Driver

Uber
05.2021 - 02.2023

Sales Associate Manager

Sears
05.2018 - 08.2018

No Degree - Business

William Penn University
Isaiah Thomas