Isaiah Washington
Charlotte,NC
Summary
Dynamic Community Manager with over three years of multifamily experience across Class A and B+ assets, including high-rise, mid-rise, garden-style, and build-to-rent communities, as well as conventional lease-up properties. Expertise in creating exceptional resident experiences while enhancing financial performance, reducing delinquency rates, and increasing retention. Proven track record in leading and developing high-performing teams, streamlining operations, and cultivating strong relationships with residents, staff, and ownership. Committed to delivering service excellence within vibrant, people-focused communities that prioritize resident satisfaction and engagement.
Overview
4
4
years of professional experience
Work History
Community Manager
Greystar
11.2025 - Current
- Lead daily operations, financial performance, and resident experience
- Reduced delinquency by $15K through proactive collections and follow-ups
- Lead weekly and monthly ownership/client calls with performance updates
- Complete monthly financials including variance notes, accruals, and delinquency summaries
- Conduct rent roll reviews and ledger scrubs to ensure billing accuracy
- Identified over $6K in missed revenue through amenity and pet audits
- Drive marketing, outreach, and renewal initiatives
- Coordinate resident engagement efforts and community events
- Collaborate with ownership, vendors, and residents to maintain strong operations
- Trained new team members on community policies and customer service standards.
Dual-Site Assistant Community Manager
Greystar
06.2024 - 11.2025
- Supported operations for a 386-unit garden-style and 70-unit BTR community
- Reduced delinquency by $90K+ within 5 months through consistent collection strategies
- Consistently maintain delinquency below 1% through proactive communication including phone calls, emails, posted notices, and door-to-door outreach
- Assist with monthly financials, including reviewing accruals, reclasses, and variance notes; processing P-Card requisitions; and managing invoice workflows through Ops
- Coordinated resident engagement initiatives to improve retention
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
Assistant Community Manager
Avenue5 Residential
09.2023 - 06.2024
- Managed rent collections, delinquency, and eviction processes
- Audited files for compliance and billing accuracy
- Trained and supported leasing staff
- Monitored maintenance requests, ensuring timely resolution and quality service delivery to residents.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
Leasing Consultant
Avenue5 Residential
11.2022 - 09.2023
- Maintained strong occupancy through effective leasing and follow-ups
- Conducted tours, processed applications, and managed prospect pipeline
- Conducted property tours and showcased amenities to prospective residents.
- Facilitated application processing and lease agreements for new tenants.
- Developed strong relationships with residents to foster community engagement and retention.
Leasing Consultant
RPM Living
06.2022 - 11.2022
- Managed leasing process and provided high-level customer service
- Maintained compliance with leasing policies and procedures
- Managed resident inquiries and resolved concerns to enhance satisfaction.
- Collaborated with maintenance team to ensure timely service requests completion.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
Education
High School Diploma -
Shaw High School
East Cleveland, Ohio05-2009
Skills
- Conflict resolution and problem-solving expertise
- Financial reporting
- Budget preparation
- Proficient in Yardi Voyager, OneSite, Entrata, AIRM, ILM, Knock, CRM, Rent Cafe, and OPS Technology
Timeline
Community Manager
Greystar
11.2025 - Current
Dual-Site Assistant Community Manager
Greystar
06.2024 - 11.2025
Assistant Community Manager
Avenue5 Residential
09.2023 - 06.2024
Leasing Consultant
Avenue5 Residential
11.2022 - 09.2023
Leasing Consultant
RPM Living
06.2022 - 11.2022
High School Diploma -
Shaw High School