Isaiah Wiggins

• Enhanced data-driven decision making by conducting in-depth analysis of client requirements and market trends.
• Streamlined business processes for increased efficiency by identifying and implementing system improvements.
• Delivered actionable insights to clients with comprehensive reports, leading to improved business strategies.
• Optimized financial performance, analyzing key metrics and providing recommendations for cost reduction and revenue growth.

Results

• Exceeded targets consistently, averaging over 170% of goal attainment from project inception to present.
• Top sales performer for Q2,Q3, and Q4 of 2023.
• Led the priority team, achieving no fewer than 15 advertiser launches per month and generating over $200,000 in revenue in Q1 of 2024.
• Developed and implemented the "one call close method" to streamline the sales process, resulting in increased success rates across the team.
• Provided guidance and training to teammates to improve launching techniques and drive business growth.
• Managed a pipeline with over $500,000 in revenue while conducting 75 daily outbound reaches and an average of 4-5 launch calls per week.

• Act as the primary liaison for the Customer Assistance Center, authorized Dealerships, and other MBUSA departments including Warranty Services Group, Sales, Aftersales, Engineering, and Legal.
• Responsible for coordinating all business aspects both customer facing and dealer facing, including but not limited to: call center and online support with the goal of facilitating and completing special projects. This includes understanding: updates for all vehicles, applicable extended warranties, parts, repair ETA's, etc.
• Defined problems, collected data, established facts and validated conclusions involving high escalation customer cases.
• Managed a minimum of 25 cases a week with 30 plus incoming calls from customers needing assistance.
• Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives for customer facing initiatives.

• Managed a portfolio of 30 enterprise clients in the healthcare space, overseeing their technological infrastructure and optimizing investments while mitigating risks.
• Conducted risk assessments and vulnerability testing to identify potential security risks and vulnerabilities in healthcare information systems.
• Developed and implemented security policies, procedures, and standards to mitigate risks and ensure compliance with regulatory requirements, such as HIPAA and HITECH.
• Implemented and maintained technical security controls, such as access management, firewalls, intrusion detection and prevention systems, and encryption.
• Conducted security audits and assessments to evaluate the effectiveness of security controls and recommend improvements.
• Collaborated closely with stakeholders, such as IT administrators and healthcare providers to promote security awareness and ensure adherence to security protocols.

• Formulated dynamic lesson plans that bridged advanced algebra and analytical geometry concepts with real-world applications in computer systems and technology.
• Devised projects that showcased the relevance of mathematics in solving complex problems within computer science and information technology domains.
• Utilized cutting-edge classroom technologies, such as digital image projectors, IMM pads, and software simulations, to create interactive learning experiences mirroring technology-driven environments.
• Provided tailored guidance to student athletes, emphasizing the synergy between academic prowess and performance in the technology-focused landscape.