Isaias Mendez Jr.
Dallas
Summary
Goal-driven Account Coordinator with a track record of enhancing service delivery and customer satisfaction. Expertise in account performance analysis, problem-solving, and cross-functional teamwork, along with a commitment to training staff for optimal account management.
Overview
22
22
years of professional experience
Work History
National Accounts Coordinator
Everon
Irving
10.2016 - Current
- Evaluated processes for managing national accounts and recommended actionable improvements that enhanced service delivery.
- Provided training for internal and external staff on how best to manage national accounts.
- Created performance reports for national accounts, enabling informed decision-making for internal stakeholders.
- Analyzed data from various sources to improve overall performance of the national account program.
- Proactively identified and solved complex problems impacting service level.
- Supported sales representatives by addressing customer inquiries and resolving service issues, contributing to higher customer satisfaction.
- Prepared presentations for key stakeholders on alarm activity, service technician resolutions and areas of improvement.
- Set up and updated customer accounts to facilitate smooth transitions of services.
- Collaborated with other departments in order to ensure accurate invoicing and billing procedures are followed for all customers.
Customer Service Lead
Monitronics
Irving
03.2013 - 10.2016
- Handled customer inquiries and complaints in a professional manner.
- Assisted operators with calls and managed escalated concerns to provide effective solutions.
- Monitored team performance against set targets.
- Reviewed customer feedback to pinpoint improvement areas for products and services.
- Conducted audits of call recordings and emails to ensure quality standards were met.
- Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
Bank Manager
1st National Bank
Dallas
10.2006 - 03.2013
- Coordinated with other branches to ensure smooth operation across all locations.
- Developed and implemented strategies to increase customer satisfaction ratings.
- Addressed customer inquiries promptly while upholding high service standards, leading to increased customer satisfaction.
- Reviewed customer complaints and took action to resolve issues.
- Created an inclusive and supportive atmosphere to boost team collaboration and morale. within branch, enhancing employee morale and collaboration.
- Provided guidance and training to team members in order to ensure proper procedures were followed consistently.
- Conducted performance evaluations for associates to assess contributions and guide development. to determine merit increases and bonus amounts.
- Performed Monthly audits of cash drawers, deposits, withdrawals, transfers.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Maintained strict confidentiality of customer information at all times.
- Detected operational weaknesses and potential fraud risks in bank systems, contributing to improved security measures.
- Investigated suspicious transactions that could be linked to money laundering activities.
- Evaluated new products for suitability within the bank's offerings.
- Prepared monthly reports on branch operations and submitted to corporate office.
- Engaged in local community events to promote banking services and strengthen relationships. related to banking services provided by the bank.
Independent Sales Contractor
R&G Roofing
Indianapolis
03.2004 - 01.2005
- Engaged potential customers through direct outreach and in-person sales efforts.
- Negotiated contracts with clients ensuring profitable pricing for both parties.
- Designed and distributed product literature, enhancing customer awareness and engagement.
- Fulfilled orders accurately and delivered on time to maintain customer satisfaction.
Education
Associate of Science -
Richland College
Dallas, TX05-2009
Skills
- Account Performance Analysis
- Performance Tracking
- Budget Management
- Log management
- Time Management
- Cross-Functional Teamwork
Languages
Spanish
References
References available upon request.
Timeline
National Accounts Coordinator
Everon
10.2016 - Current
Customer Service Lead
Monitronics
03.2013 - 10.2016
Bank Manager
1st National Bank
10.2006 - 03.2013
Independent Sales Contractor
R&G Roofing
03.2004 - 01.2005
Associate of Science -
Richland College