Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Isamar Lopez

Mission

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Spectrum
McAllen
07.2020 - 04.2021
  • Assisted customers with inquiries and product information through multiple communication channels.
  • Processed customer orders accurately using company-specific software systems.
  • Resolved customer complaints by applying effective problem-solving techniques and strategies.
  • Monitored service quality by collecting feedback and implementing necessary improvements.
  • Answered customer inquiries and provided accurate information regarding products and services.

Teller Supervisor

International Bank of Commerce
Mission
03.2015 - 07.2020
  • Trained staff on customer service and banking procedures effectively.
  • Supervised daily operations of teller team at International Bank of Commerce.
  • Managed cash handling and ensured compliance with security protocols.
  • Assisted customers with account inquiries and transactions promptly.
  • Coordinated scheduling and staffing for optimal branch coverage.
  • Resolved Promoted bank products and services to enhance customer engagement.
  • Resolved customer complaints promptly and efficiently while maintaining high levels of customer service.
  • Managed and balanced cash vault, audits, and general ledger accounts.
  • Supplied tellers with coin and currency.

  • Conducted performance reviews of tellers, providing feedback on areas of strength and opportunities for improvement.

Assistant Manager

Melrose
Palmhurst
09.2013 - 03.2015
  • Assisted in training new staff on company policies and procedures.
  • Managed daily operations to ensure smooth workflow and team collaboration.
  • Analyzed customer feedback to improve service delivery and satisfaction.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Provided guidance and support to work staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Performed cashier opening and closing duties such as counting out tills and preparing deposits for bank runs.
  • Handling freight and merchandising
  • Setting up store for self-selling

Sales/Cashier

Melrose
Palmhurst
04.2012 - 09.2013
  • Processed customer transactions efficiently at a busy retail location.
  • Followed proper payment processing procedures including credit cards and checks.
  • Assisted customers with product inquiries and provided excellent service.
  • Maintained cleanliness and organization of checkout area throughout shifts.
  • Stocked shelves and organized merchandise for easy customer access.
  • Greeted customers promptly and asked detailed questions to quickly determine needs.

Education

Veterans Memorial High School -

Veterans Memorial High School
Mission, TX

CNA Certification Completion -

Skills

  • Confidentiality
  • Multi-tasker
  • Excellent customer and personal service
  • Professional telephone demeanor
  • Call center operations
  • Bilingual
  • Office Equipment
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Network Experience
  • Software navigation
  • Relationship management
  • Team collaboration
  • Operational efficiency
  • Effective communication
  • Time management
  • Money handling
  • Problem-solving

References

  • Gabriela Salazar, (956) 271-5273, Gabriela.salazar11@yahoo.com, 8419 Tornillo St., Mission, TX, 78574
  • Alma Salinas, (956) 263-3272, Almasalinas80@yahoo.com, 1404 Dolores del Rio, Mission, TX, 78574
  • Nicole Flores, (956) 780-6029, Nicoleflores2399@icloud.com, 1707 N. Pennsylvania St., Alton, TX, 78573

Timeline

Customer Service Representative

Spectrum
07.2020 - 04.2021

Teller Supervisor

International Bank of Commerce
03.2015 - 07.2020

Assistant Manager

Melrose
09.2013 - 03.2015

Sales/Cashier

Melrose
04.2012 - 09.2013

Veterans Memorial High School -

Veterans Memorial High School

CNA Certification Completion -

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