Isamar Paz Figueroa
Cook, Housekeping
Schenectady,NY
Summary
Dedicated hospitality professional with extensive experience at Hilton Garden Inn, excelling in guest relations and maintaining high cleanliness standards. Proven ability to train staff and enhance team collaboration, ensuring exceptional service. Skilled in deep cleaning protocols and adaptable to dynamic environments, consistently achieving high guest satisfaction.
Overview
2
2
Languages
Work History
Housekeeping Room Attendant
Hilton Garden Inn Hotel
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
- Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Reduced complaints by carefully adhering to all hotel cleaning standards and guest requests.
- Supported team atmosphere by collaborating with other housekeeping staff to manage workload during peak times.
Line Cook
Hilton Garden Inn Hotel
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Checked food temperature regularly to verify proper cooking and safety.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Grilled meats and seafood to customer specifications.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Assisted in inventory management by accurately tracking supplies and placing orders as needed.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Assisted in training of new line cooks, ensuring they met kitchen's high standards quickly.
Housekeeping Room Attendant
Residence Inn Marriott
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
- Maintained inventory levels of linens, supplies, and amenities, ensuring uninterrupted service for guests.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Line Cook
Residence Inn Marriott
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Strengthened team communication through active listening and constructive feedback during shift meetings or one-on-one sessions.
- Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
Education
Medardo Carrazo
Puerto Rico Skills
Vacuuming and sweeping
Guest relations
Window cleaning
Dusting furniture
Ordering cleaning supplies
Sorting and washing laundry
Cleaning bathrooms
Mopping floors
Maintenance coordination
Vacuuming carpets
Bathroom maintenance
Dusting surfaces
Waste disposal
Supply inventory management
Window washing
Stain removal
Laundry expertise
Emergency protocols
Housekeeping
Excellent communication
Multitasking
Teamwork and collaboration
Multitasking and prioritizing
Self motivation
Adaptability and flexibility
Team building
Meeting room preparation
Team collaboration
Deep cleaning protocols
Kitchen cleaning and dishwashing
Professionalism
Staff training
Timeline
Housekeeping Room Attendant
Hilton Garden Inn Hotel
Line Cook
Hilton Garden Inn Hotel
Housekeeping Room Attendant
Residence Inn Marriott
Line Cook
Residence Inn Marriott
Medardo Carrazo