Isamari San Miguel
Brownsville,Texas
Summary
Dynamic customer service professional with experience at Teleperformance, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and problem resolution, I excel in high-pressure environments, ensuring satisfaction and efficiency. Proven ability to manage appointments and provide exceptional support, contributing to improved operational success.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Teleperformance
08.2021 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Salon Assistant
Southern Star Salon
10.2019 - 06.2021
- Helped prepare clients for hair service.
- Prepared workstations for incoming stylists each morning, ensuring all necessary tools were clean, sanitized, and readily available.
- Offered exceptional service and support to walk-in and scheduled customers.
- Improved efficiency of salon operations by promptly greeting clients, managing their appointments, and addressing any concerns or inquiries.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Processed payments, entering sales in register for prompt customer service.
- Answered telephone calls to provide information and schedule new appointments.
- Maintained a well-organized salon environment by managing supplies inventory and restocking when necessary.
- Prepared and mixed color formulas for clients' hair.
- Assisted stylists in achieving desired results for clients through precise shampooing, conditioning, and blow-drying techniques.
- Assisted clients with retail purchases by providing product knowledge and recommendations based on their individual needs.
- Promoted salon services and products to boost sales revenue and enhance overall client experience.
- Educated clients on how to maintain healthy hair.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Set appointments for approximately Number clients per day.
Health Care Assistant
All Seasons Homecare
01.2019 - 08.2019
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
Education
Office Assistant Administrative Specialist -
Blinn College
Bryan, TX09.2018
Triumph
San Benito, TX06.2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Complaint handling
- Microsoft Excel
- Call center operations
- Scheduling
- Follow-up skills
- Appointment scheduling
- Documentation
- Administrative support
- Microsoft PowerPoint
- Data collection
- Live chat support
- Filing
References
Maria Sanchez , (956)456-4721
Gavino Alvarez, (956)801-8122
Humberto Nunez Jr. , (956)338-8643
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Teleperformance
08.2021 - 02.2022
Salon Assistant
Southern Star Salon
10.2019 - 06.2021
Health Care Assistant
All Seasons Homecare
01.2019 - 08.2019
Office Assistant Administrative Specialist -
Blinn College
Triumph
Similar Profiles
RAHUL PANDERAHUL PANDE
Technical Support Executive at TeleperformanceTechnical Support Executive at Teleperformance
Ariel Omar Mozqueda AlvarezAriel Omar Mozqueda Alvarez
Learning Solutions UX Designer at TeleperformanceLearning Solutions UX Designer at Teleperformance
ZEYAD MORSYZEYAD MORSY
Customer Service Representative at TeleperformanceCustomer Service Representative at Teleperformance
Dalia MartinezDalia Martinez
Customer Service Representative at TeleperformanceCustomer Service Representative at Teleperformance
Monica LeijaMonica Leija
Teacher at SOUTHWEST KEY PROGRAMTeacher at SOUTHWEST KEY PROGRAM