Isamary Marioni
Los Lunas,NM
Summary
Motivated and customer-focused professional with 5 years of experience in providing excellent customer service. Skilled in handling various customer inquiries, resolving complaints, and upselling products. A team player with excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Pnm Resources
Albuquerque, NM
09.2022 - Current
- Manage on average 50+ inbound calls daily, addressing inquiries related to billing, new service activations and service outages
- Consistently achieve a perfect score of 100 on customer satisfaction surveys, meeting monthly goals
- Maintain a high level of performance with a minimum 90% rating on monthly scorecards, demonstrating a strong commitment to quality service
Front Desk Receptionist/ Insurance Coordinator
Comfort Dental
Glenwood Springs, CO
06.2021 - 09.2022
- Manage daily front office operations, ensuring a welcoming and efficient environment for all patients in a hight-traffic dental practice
- Promptly address appointment requests, leveraging DentrixHub to manage scheduling
- Confirm with insurance companies such as Cigna, Delta Dental, and Blue Cross Blue Shield to confirm coverage, ensuing patients receive necessary treatments with minimal out-of-pocket expenses
Third Key Holder
Claire's
Glenwood Springs, CO
08.2020 - 06.2021
- Proactively stay updated on current sales promotions and customer loyalty programs
- Ensure precise inventory management, overseeing counts for over 300 products to maintain stock accuracy and minimize discrepancies
- Expertly handle all pos system transactions, including processing credit card payments, cash handling and managing returns and refunds
- Independently manage store operations, including opening and closing the store, ensuring smooth daily functioning with minimal supervision
Education
High school diploma -
Valencia High School
05.2020
Skills
- Customer Service
- Accounts Receivable
- Team building
- Health and safety compliance
- Schedule management
- Multitasking
- Leadership
- Time management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Representative
Pnm Resources
09.2022 - Current
Front Desk Receptionist/ Insurance Coordinator
Comfort Dental
06.2021 - 09.2022
Third Key Holder
Claire's
08.2020 - 06.2021
High school diploma -
Valencia High School
Similar Profiles
Macie NyeMacie Nye
Floor Layer at PNMFloor Layer at PNM
Cheyenne SuazoCheyenne Suazo
Customer Experience Advisor at PNMCustomer Experience Advisor at PNM
Oluwasegun Idris OgidanOluwasegun Idris Ogidan
Microsoft Dynamics NAV /CRM Administrator at PNM Holding OyMicrosoft Dynamics NAV /CRM Administrator at PNM Holding Oy
Mariella NunezMariella Nunez
Employee at Cold StoneEmployee at Cold Stone
Joseph ArellanesJoseph Arellanes
Delivery Driver at Door DashDelivery Driver at Door Dash