Isamawill Gonzalez
New York
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Member Service Representative
VillageCareMAX
05.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
Medical Assistant/Medical Receptionist
Empire State Ambulatory Surgery Center
07.2017 - 04.2023
- Obtained client's medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Performed medical records management, including filing, organizing, and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Certified Nursing Assistant
Concourse Rehabilitation And Nursing Center
07.2016 - 01.2017
- Assisted patients with daily living activities, promoting independence and dignity; and providing compassionate and attentive care.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Maintains patient stability by checking vital signs and weight, blood sugar levels, testing urine; intake, and output information.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Home Health Aide
Premier Home Care Services
01.2014 - 07.2016
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
ER Doctor
Centro Medico Guadalupe
09.2012 - 05.2013
- Expedited transfer processes for critically ill patients requiring specialized care at other facilities.
- Participated in quality improvement initiatives focused on enhancing overall patient satisfaction and experience within the ER department.
- Utilized evidence-based practices when developing treatment plans for optimal patient outcomes.
- Ensured accurate documentation of medical assessments, interventions, and patient progress within electronic health records.
- Demonstrated excellent bedside manner, fostering trust between physicians and patients during stressful situations in the ER setting.
Education
Associate's Degree in Nursing
EDP University of Puerto Rico
San Sebastian, PR05.2023
Patient Care Technician
Lehman College of The City University of New York
The Bronx, NY06.2016
Home Health Aide
Premier Heath Care Services
New York, NY01.2014
Doctor of Medicine
Universidad Tecnologica De Santiago, UTESA
Santiago De Los Caballeros, Dominican Republic. 09.2012
Skills
- Collaboration and teamwork
- Compassion and Empathy
- Medical terminology knowledge
- Patient relationship building
- Excellent Customer Service
- Direct Patient Care
- Employee engagement
- Complex Problem-Solving
- Quick learner
- Decision-Making
Languages
Spanish
Native or Bilingual
Timeline
Member Service Representative
VillageCareMAX
05.2023 - Current
Medical Assistant/Medical Receptionist
Empire State Ambulatory Surgery Center
07.2017 - 04.2023
Certified Nursing Assistant
Concourse Rehabilitation And Nursing Center
07.2016 - 01.2017
Home Health Aide
Premier Home Care Services
01.2014 - 07.2016
ER Doctor
Centro Medico Guadalupe
09.2012 - 05.2013
Associate's Degree in Nursing
EDP University of Puerto Rico
Patient Care Technician
Lehman College of The City University of New York
Home Health Aide
Premier Heath Care Services
Doctor of Medicine
Universidad Tecnologica De Santiago, UTESA
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