J.Melissa Acosta
Houston,TX
Summary
Office Administrator with 10+ years of experience in medical and construction fields. Has 4+ years running a family business , helping manage operations, and growing the business. Has strong leadership and managerial skills and has a passion for building businesses. Able to learn fast and adapt to changing circumstances. Fluent in Spanish.
Overview
14
14
years of professional experience
Work History
Office Administrator
Trailer King Builders
05.2019 - Current
- Created different forms and processes for shop employees & sales team
- Responsible for weekly payroll
- Greeted guests and directed them to the correct person
- Played the role of a purchasing clerk; placed and paid for orders
- Spoke with vendors about purchases, billing, set up payment plans
- Liaison with 2 warehouses to ensure timely stocking of raw materials
- Worked with sales team to collaboratively reach targets
- Communicated with banks to ensure timely payment
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
- Engaged with customers to effectively help with repairs or concerns
- Assisted clients with city or county Food permit application process
- Assisted with getting photos, measurements, brands, model numbers for the blueprints, for different builds
- Responsible for obtaining various inspections reports, State approval forms
Patient Financial Advocate
United Surgical Partners International
09.2016 - 04.2019
- Precisely verified surgical eligibility and benefits with insurance companies
- Determined prior authorizations and/or referrals for outpatient procedures
- Maintained strict patient and physician confidentiality
- Responded to correspondence from insurance companies
- Identified and resolved patient billing and payment issues
- Evaluated patients' financial status and established appropriate payment plans
- Examined patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable
- Updated patient financial information to guarantee accuracy
- Explained plans for treatment and payment options
Payment Poster
United Surgical Partners International
11.2013 - 09.2016
- Accurately posted payments and adjustments both electronically and manually
- Identified overpayments and processed refunds for insurance carriers and patients
- Entered financial data into company accounting database for verification and reconciliation, maintaining accurate and current accounts at all times
- Leveraged computerized accounting software to create and maintain accurate customer account records
- Input financial data and produced reports using Advantx
- Reported financial data and updated financial records in ledgers and journals
Registration specialist
United Surgical Partners International
08.2010 - 11.2013
- Professionally and courteously verified appointment times with patients
- Compiled necessary documents for business office
- Directed telephone calls to appropriate departmental personnel
- Maintained the front desk workstation by keeping it clean and free of personal items
- Provided patients with detailed instructions on how to fill out intake forms
- Answered a high-volume, multi-line telephone promptly and courteously
- Balanced deposits and credit card payments each day
- Took co-payments and compiled daily financial records
- Assisted patients in filling out check-in and payment paperwork
Education
Medical billing and coding
Sanford Brown Institute
Houston, TX2008
Skills
- Word
- Excel
- Adobe
- XERO
- Texas Public Notary
- General knowledge with commercial and private insurance carriers & benefits
- Office support (phones, faxing, filing)
- Medical terminology
Languages
Spanish
Native or Bilingual
Timeline
Office Administrator
Trailer King Builders
05.2019 - Current
Patient Financial Advocate
United Surgical Partners International
09.2016 - 04.2019
Payment Poster
United Surgical Partners International
11.2013 - 09.2016
Registration specialist
United Surgical Partners International
08.2010 - 11.2013
Medical billing and coding
Sanford Brown Institute
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