ISAREE NA
CHELSEA,MA
Summary
Hospitality professional and MMH candidate (Boston University, 2026) with luxury hotel and private club experience, client communication, food and beverage revenue, and cross-department execution. Proven ability to support event sales, manage detailed event logistics, and deliver high-touch service aligned with Raffles and Accor's luxury standards. CHIA-certified, with strong operational, analytical, and organizational skills. Seeking an Event Sales & Services Manager role focused on booking, detailing, and executing exceptional group and social events.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server
Raffles Boston
Boston, USA
07.2023 - Current
- Deliver luxury dining service within a five-star hotel environment, supporting group dining, VIP events, and hotel-driven programs.
- Support food and beverage revenue goals through strategic upselling of premium menus, wine pairings, and special offerings.
- Serve as the on-site point of contact during group dining and events to ensure smooth delivery and guest satisfaction.
- Maintain detailed communication regarding guest preferences, timing, and special requests.
Server, Luxury Private Club
The Quin House
Boston, USA
05.2021 - 09.2023
- Provide high-touch service to members, executives, and VIP guests
- Promote seasonal wine programs and tasting menus
- Contribute to guest loyalty and retention
Server
Fugakyu Japanese Restaurant
Brookline, USA
08.2015 - 06.2020
- Managed large parties and high-volume service
- Upsold beverages and specialty menu items
Server / Shift Leader
Ebi Japanese Restaurant
Somerville, USA
12.2014 - 01.2016
- Supervised front-of-house shifts and trained new staff
- Managed POS and cash reconciliation
Education
Master of Management in Hospitality -
Boston University – School of Hospitality Administration
Boston, MA05-2026
Bachelor of Arts - Sociology
Thammasat University
BangkokSkills
- Hotel Operations & Service Standards
- Hospitality Analytics (STR / CHIA)
- RevPAR
- ADR
- Occupancy Fundamentals
- Guest Experience & Service Recovery
- Revenue Upselling & Yield Awareness
- Luxury & Lifestyle Hospitality
- Event & Group Service Operations
- Cross-Functional Collaboration
- POS Systems & Cash Controls
Certification
- Certification in Hotel Industry Analytics (CHIA), STR / CoStar
- Introductory Sommelier Course, Court of Master Sommeliers
- Hospitality Industry Professional (HIP) Program
Timeline
Server
Raffles Boston
07.2023 - Current
Server, Luxury Private Club
The Quin House
05.2021 - 09.2023
Server
Fugakyu Japanese Restaurant
08.2015 - 06.2020
Server / Shift Leader
Ebi Japanese Restaurant
12.2014 - 01.2016
Master of Management in Hospitality -
Boston University – School of Hospitality Administration
Bachelor of Arts - Sociology
Thammasat University