Isaria Encarnacion
Houston,TX
Summary
Driven professional with a track record of enhancing billing accuracy and resolving customer disputes at Signal Peak Silica. Excelled in data analysis and collections management, improving invoice processes and customer satisfaction. Skilled in Microsoft Excel and effective communication, consistently met sales targets and strengthened client relationships through meticulous attention to detail and proactive problem-solving.
Overview
14
14
years of professional experience
Work History
Billing Analyst
Signal Peak Silica
05.2024 - Current
- Review data analysis to verify complete accuracy of invoices delivered to customers.
- Partnered with customers and warehouses to investigate and reconcile any shipping or inventory issues.
- Implemented proper execution of monthly collection letters and escalation process.
- Reviewed full history of past due accounts and contacted client or attorney regarding collection, implementation of payment plan on unpaid accounts.
- Maintained strict confidentiality with all personal data as per company guidelines.
- Functioned as key point of contact for Accounts Receivable matters for clients, vendors and various internal departments.
- Complete month-end reports.
- Prepared itemized statements, bills, or invoices and recorded for items purchased.
Ecommerce Specialist
Kohl's Department Stores, Inc
08.2010 - 12.2019
- Maintained working knowledge of company products, services and promotions.
- Met or exceeded sales goals and worked as team player in supporting other sales.
- Displayed positive, professional, friendly and high-energy willingness to assist customers through video, chat or telephone interactions.
- Educated and engaged customers through product demonstrations via video software.
- Assist buying department with SKU modification
- Assist with logistics and label creations
- Worked with carrier to retrieve lost, stole or damage packages
Retail Keyholder Sales Associate
The Walking Company
06.2012 - 03.2019
- Maintained sales records and operational reports.
- Stored security alarm codes and keys and made routine code changes.
- Utilized product information and sampling to educate customers and assist in product selections.
- Opened and closed store at proper times for reliable services.
- Performed category maintenance by rotating products according to company guidelines or seasonal requirements.
- Oversaw regular store cleaning of shelves, backrooms and racks.
- Rearranged racks and shelving based on seasonal planograms.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Implemented loss prevention strategies to minimize store shrinkage.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
Education
Bachelor of Science - Business Administration And Management
Cardinal Stritch University
Milwaukee, WI08.2013
Skills
- General Ledger
- Financial Statements
- Billing Systems
- Accounts Receivable
- Telephone Etiquette
- Training and mentoring
- Invoice Processing
- Dispute Resolution
- Cash application
- Microsoft Excel
- Data Analysis
- Collections Management
- Month-end close
- Salesforce CRM
- Special projects
- Issue Resolution
Languages
Spanish
Professional Working
Timeline
Billing Analyst
Signal Peak Silica
05.2024 - Current
Retail Keyholder Sales Associate
The Walking Company
06.2012 - 03.2019
Ecommerce Specialist
Kohl's Department Stores, Inc
08.2010 - 12.2019
Bachelor of Science - Business Administration And Management
Cardinal Stritch University
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