Isary Lopez
Lake Villa,IL
Summary
Customer-focused IT support professional with a strong foundation in computer information technology, networking, and cybersecurity. Experienced in fast-paced environments, providing reliable troubleshooting and user support. Skilled at communicating clearly with diverse users and committed to maintaining technology that supports learning, productivity, and classroom success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Lead
7 Brew Coffee
Lockport, Illinois
09.2025 - 01.2026
- Resolved customer issues quickly to enhance service experience
- Coordinated multiple priorities in fast-paced environment to maintain operational efficiency
- Handled cash management, opening/closing procedures, and maintained accuracy in transactions
- Trained and supported team members to facilitate smooth daily operations
ClickList Clerk
Mariano's
Shorewood, Illinois
12.2023 - 11.2024
- Managed multiple digital orders in a fast-paced environment, ensuring timely fulfillment
- Fulfilled online customer orders with high accuracy and attention to detail
- Resolved order issues and selected substitutions to meet customer preferences and enhance satisfaction
- Maintained consistent, reliable service during peak hours to support operational efficiency
Sales Associate
Office Depot
Gurnee, Illinois
07.2023 - 12.2023
- Assisted customers with product selection and provided guidance based on needs
- Resolved customer issues and ensured a positive shopping experience
- Processed transactions with accuracy and maintained pricing integrity
- Supported sales goals through product knowledge and customer engagement
Education
Associate of Science - Computer Information Technology
College of Lake County
Grayslake, IL12-2026
Bachelor of Science - Information Technology
Southern Illinois University
Carbondale, IL (Planned)12-2028
Some College (No Degree) - Computer Science & Cybersecurity (1 Year)
Lewis University
Romeoville, ILSome College (No Degree) - Computer Supportive Services Program
Lake County Tech Campus
Grayslake, ILHigh School Diploma -
Lakes Community High School
Lake Villa, IL05-2024
Skills
- User Support & Customer Service
- Problem Solving & Critical Thinking
- Windows Operating Systems
- Basic Networking (CCNA 1 Foundations)
- Rapid learner
- Adaptable in fast-paced
- Reliable, detail-oriented, and organized
- Interpersonal communication
Certification
Exterro ACE Certification
E-Discovery | Cybersecurity | Privacy | Digital Forensics
E-Discovery | Cybersecurity | Privacy | Digital Forensics
Affiliations
President — Lakes Spanish Club | Aug 2022 – May 2024
• Led weekly meetings and organized cultural engagement activities
• Planned events for Hispanic Heritage Month and promoted cultural awareness
• Coordinated fundraising efforts supporting international nonprofit initiatives
• Led weekly meetings and organized cultural engagement activities
• Planned events for Hispanic Heritage Month and promoted cultural awareness
• Coordinated fundraising efforts supporting international nonprofit initiatives
Timeline
Shift Lead
7 Brew Coffee
09.2025 - 01.2026
ClickList Clerk
Mariano's
12.2023 - 11.2024
Sales Associate
Office Depot
07.2023 - 12.2023
Associate of Science - Computer Information Technology
College of Lake County
Bachelor of Science - Information Technology
Southern Illinois University
Some College (No Degree) - Computer Science & Cybersecurity (1 Year)
Lewis University
Some College (No Degree) - Computer Supportive Services Program
Lake County Tech Campus
High School Diploma -
Lakes Community High School