ISARY SAMANTHA AGUILAR
San Diego,CA
Summary
Organized and detail-oriented professional with experience in hospitality, office coordination, sales support, and customer service. Skilled in managing workflows, CRM systems, guest relations, and administrative operations. Bilingual in English and Spanish, with a strong ability to communicate effectively and build positive relationships with clients, guests, and team members.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Pendry San Diego
San Diego, CA, USA
12.2024 - Current
- Assign and block rooms for incoming group guests to ensure accurate accommodation and smooth check-ins.
- Collect payments for open folios and maintain accurate financial records.
- Adjust credits and payments to resolve discrepancies.
- Communicate with Housekeeping, Engineering, Concierge, and other departments to ensure seamless operations.
- Accurately post charges from other departments onto guest folios.
- Deliver exceptional guest service in a luxury hospitality environment.
Office Coordinator
Premium Mortgage
San Diego, CA, USA
09.2021 - Current
- Provided administrative and operational support to the sales team, assisting with client follow-ups, document collection, and application submissions.
- Coordinated the sales pipeline, tracking loan applications and ensuring files met lender requirements.
- Managed lead follow-ups, scheduled appointments, and assigned leads to team members.
- Prepared sales reports and performance metrics for management review.
- Collaborated with marketing and processing teams to support personalized marketing and smooth loan transitions.
- Facilitated communication between loan officers, underwriters, and clients.
- Handled client inquiries with professionalism and strong customer service.
- Organized sales meetings, events, and training sessions.
- Maintained CRM accuracy for active and potential loans.
- Supported business development by helping build relationships with realtors and industry partners.
Customer Service Representative
The COVID Clinic
San Diego, CA, USA
09.2020 - 09.2021
- Provided frontline support for patients seeking COVID testing and vaccination services.
- Assisted with scheduling, test results, and clinic protocol inquiries.
- Helped patients complete required documentation while ensuring compliance with health guidelines.
- Managed high-volume appointment schedules to reduce wait times.
- Educated clients on safety measures and testing procedures.
- Handled sensitive patient information in compliance with HIPAA.
- Resolved customer concerns and escalated issues when needed.
- Coordinated with healthcare teams to ensure accurate communication of results and records.
- Stayed updated on evolving COVID-19 guidelines.
Education
High School Diploma -
Otay Ranch High School
San Diego, CA01.2014
Skills
- Multitasking & Time Management
- Customer Service Excellence
- Event & Meeting Coordination
- CRM & Data Management
- Strong Client Relationship Building
- Administrative & Operational Support
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Agent
Pendry San Diego
12.2024 - Current
Office Coordinator
Premium Mortgage
09.2021 - Current
Customer Service Representative
The COVID Clinic
09.2020 - 09.2021
High School Diploma -
Otay Ranch High School