ISARY SAMANTHA AGUILAR
San Diego,CA
Summary
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Pendry San Diego
San Diego, CA, USA
01.2025 - Current
- Utilize Opera Cloud daily to manage reservations, guest profiles, room assignments, folios, and operational workflows with accuracy and efficiency.
- Collect payments for open folios and maintain accurate financial records.
- Adjust credits and payments to resolve discrepancies.
- Communicate with multiple departments in the hotel to ensure seamless operations.
- Accurately post charges from other departments onto guest folios.
- Deliver exceptional guest service in a luxury hospitality environment.
Office Coordinator
Premium Mortgage
San Diego, CA, USA
09.2021 - Current
- Provided administrative and operational support to the sales team, assisting with client follow-ups, document collection, and application submissions.
- Coordinated the sales pipeline, tracking loan applications and ensuring files met lender requirements.
- Managed lead follow-ups, scheduled appointments, and assigned leads to team members.
- Prepared sales reports and performance metrics for management review.
- Collaborated with marketing and processing teams to support personalized marketing and smooth loan transitions.
- Facilitated communication between loan officers, underwriters, and clients.
- Handled client inquiries with professionalism and strong customer service.
- Organized sales meetings, events, and training sessions.
- Maintained CRM accuracy for active and potential loans.
- Supported business development by helping build relationships with realtors and industry partners.
Customer Service Representative
The COVID Clinic
San Diego, CA, USA
09.2020 - 09.2021
- Provided frontline support for patients seeking COVID testing and vaccination services.
- Assisted with scheduling, test results, and clinic protocol inquiries.
- Helped patients complete required documentation while ensuring compliance with health guidelines.
- Managed high-volume appointment schedules to reduce wait times.
- Educated clients on safety measures and testing procedures.
- Handled sensitive patient information in compliance with HIPAA.
- Resolved customer concerns and escalated issues when needed.
- Coordinated with healthcare teams to ensure accurate communication of results and records.
- Stayed updated on evolving COVID-19 guidelines.
Education
High School Diploma -
Otay Ranch High School
San Diego, CA01.2014
Skills
- Multitasking & Time Management
- Customer Service Excellence
- Event & Meeting Coordination
- CRM & Data Management
- Strong Client Relationship Building
- Administrative & Operational Support
- Problem-solving skills
- Hospitality service expertise
- Guest accommodations
- Guest services
Accomplishments
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
- Honored as Pendry Perfect Host for Quarter Four for delivering exceptional guest service and upholding the highest standards of professionalism.
- Completed Second Code for a Housekeeping Supervisor role, gaining experience in team leadership, task delegation, and operational oversight.
Languages
Spanish
Full Professional
Timeline
Front Desk Agent
Pendry San Diego
01.2025 - Current
Office Coordinator
Premium Mortgage
09.2021 - Current
Customer Service Representative
The COVID Clinic
09.2020 - 09.2021
High School Diploma -
Otay Ranch High School