Isatou Sall
Louisville,KY
Summary
Customer-focused professional with experience in aviation operations, hospitality, and caregiving. Strong background in safety compliance, communication, and delivering exceptional service in fast-paced environments. Proven ability to remain calm under pressure, assist individuals with diverse needs, and work collaboratively with teams to ensure positive customer experiences.
Overview
4
4
years of professional experience
Work History
Ramp Agent
UNIFI/Delta
Louisville, KY
09.2025 - Current
- Maintain strict adherence to airline safety and security procedures in a fast-paced airport environment.
- Collaborate with flight crews and ground personnel to support on-time departures and arrivals.
- Assist with baggage handling and aircraft turnaround operations while ensuring operational efficiency
- Conduct safety inspections on equipment and cargo to maintain compliance with company and federal regulations.
- Communicate effectively with team members across departments to support daily flight operations.
Caregiver
Enclave of East Louisville
Louisville, KY
07.2024 - 05.2025
- Provided compassionate care and support while ensuring resident comfort, dignity, and well-being.
- Responded calmly and professionally to changing situations and individual needs.
- Built positive relationships through active listening and effective communication.
- Assisted individuals from diverse backgrounds while maintaining a high standard of service.
- Maintained a clean, safe, and organized environment.
Team Member
Jaggers Restaurant
Louisville, KY
09.2022 - 12.2023
- Delivered exceptional customer service in a high-volume restaurant environment.
- Assisted guests with requests and resolved concerns professionally and efficiently.
- Worked collaboratively with team members to ensure smooth daily operations.
- Maintained food safety, cleanliness, and sanitation standards.
- Demonstrated strong multitasking abilities while providing a positive customer experience.
Education
High School Diploma -
Fern Creek High School
Louisville, KY05-2022
Skills
- Customer service excellence
- Passenger assistance
- Safety & Security compliance
- Conflict resolution
- Team collaboration
- Strong communication skills
- Multitasking
- Time Management
- Problem Solving
- Cultural Awareness
- Professionalism
- Computer skills
Timeline
Ramp Agent
UNIFI/Delta
09.2025 - Current
Caregiver
Enclave of East Louisville
07.2024 - 05.2025
Team Member
Jaggers Restaurant
09.2022 - 12.2023
High School Diploma -
Fern Creek High School