Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
Generic

Isatu Koroma

6118 Lindbergh Blvd, Philadelphia,PA

Summary

Dynamic professional with proven expertise in compassionate caregiving and client support, honed at RHCSS and Keystone 11 Jamaican Restaurant. Excelled in behavioral management and customer service, enhancing client well-being and loyalty. Demonstrated ability in housekeeping and high-volume transaction management, ensuring top-notch service quality. Skilled in first aid, safety, and effective communication, fostering significant improvements in care coordination and customer satisfaction.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Direct Support Professional

RHCSS
04.2024 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean, safe, and well-organized patient environment.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Assisted disabled clients to support independence and well-being.
  • Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.

Sales Associate

Keystone 11 Jamaican Restaurent
03.2024 - 08.2024
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Assisted customers by answering questions and fulfilling requests.
  • Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
  • Handled high volume transactions during peak periods without compromising service quality or accuracy.

Education

High School Diploma -

Government Municipal Senior Secondary School
Sierra Leone
01-2011

Skills

  • First aid and safety
  • Behavior redirection
  • Client Support
  • Compassionate Caregiving
  • Behavioral Management
  • Medication Administration

Accomplishments

Collaborated with team of nurses in the development of client care.

Certification

  • Direct Support Professional Certification (DSP) - National Alliance for Direct Support Professionals.

Languages

English
Professional Working

Interests

  • Avid Reader
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Cooking
  • Baking
  • Learning new cooking techniques and expanding my culinary skills

Timeline

Direct Support Professional

RHCSS
04.2024 - Current

Sales Associate

Keystone 11 Jamaican Restaurent
03.2024 - 08.2024

High School Diploma -

Government Municipal Senior Secondary School

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Isatu Koroma