Isaura Andrade
Porterville,CA
Summary
Dynamic and detail-oriented bilingual sales associate with 15 years of proven experience in driving sales and ensuring seamless customer transactions. Strong track record of building lasting client relationships and enhancing customer satisfaction through attentive service and effective communication. Committed to continuous professional growth and eager to leverage expertise within a reputable organization that values innovation and excellence.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Financial Services Representative
Bank of the Sierra
Porterville, CA
09.2022 - 08.2025
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- Streamlined financial processes for improved efficiency and reduced errors in transactions.
- Monitored current economic trends and adjusted financial strategies accordingly.
Insurance Sales Agent
State Farm Mutual Automobile Insurance Company
Porterville, CA
08.2019 - 05.2022
- Cultivated team culture while surpassing customer expectations.
- Enhanced ability to cross-sell by understanding product range.
- Handled customer inquiries, answered questions, and resolved problems in a timely manner.
- Met with prospective clients to discuss insurance needs and provide solutions.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
Insurance Sales Agent
State Farm Mutual Automobile Insurance Company
Porterville, CA
05.2007 - 07.2019
- Created a team culture, exceeded customer expectations & exceeded all company performance goals and standards.
- Handled customer inquiries, answered questions, and resolved problems in a timely manner.
- Created a new customer database by entering customer information into a database.
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Expanded client base by generating referrals from satisfied customers and networking within the community.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Education
General Studies
Porterville College
Porterville, CAHigh School - General
Porterville High School
Porterville, CA07.2002
Skills
- Leadership
- Customer service
- Bilingual
- Time management
- Sales Driven
Certification
Licensed in California for:
Property 8/19/10 - Present
Casualty 8/19/10 - Present
Life 11/13/13 - Present
Accident & Health or Sickness 11/13/13 - Present
Languages
Spanish
English
Accomplishments
Team Member Hall of Fame 2020 & 2021 Qualifier
Timeline
Financial Services Representative
Bank of the Sierra
09.2022 - 08.2025
Insurance Sales Agent
State Farm Mutual Automobile Insurance Company
08.2019 - 05.2022
Insurance Sales Agent
State Farm Mutual Automobile Insurance Company
05.2007 - 07.2019
General Studies
Porterville College
High School - General
Porterville High School