Isaura Garcia
Summary
Accomplished Customer Service Supervisor with a proven track record at Burlington, enhancing service quality and team morale. Expert in problem-solving and team leadership, significantly improving customer satisfaction and operational efficiency. Skilled in training and mentoring, adept at fostering a collaborative and high-performing team environment.
Professional in customer service with strong focus on team collaboration and achieving results. Skilled in conflict resolution, communication, and managing team performance. Reliable and adaptable, ensuring seamless operations and customer satisfaction in dynamic environments. Prepared to lead and support team to meet and exceed goals.
Overview
26
26
years of professional experience
Work History
Customer Service Supervisor
Burlington
03.2020 - Current
- Resolved customer complaints by implementing immediate solutions.
- Prepared feedback summaries to share insights with management.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Coached employees through day-to-day work and complex problems.
Manager
Evan Angelo's Flowershop
08.2011 - 12.2019
- Managed budgets for various departmental initiatives.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Floral Designer/Cashier Team Lead
Flowers By Demetrio
05.1999 - 07.2011
- Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
- Managed inventory effectively, ensuring optimal levels of fresh flowers and supplies while minimizing waste.
- Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Increased repeat business by providing exceptional customer service and consistently delivering high-quality floral arrangements.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
High School Diploma -
CBTIS
Oaxaca,MexicoSkills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Training and mentoring
- Team building and leadership
- Decision-making
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Supervisor
Burlington
03.2020 - Current
Manager
Evan Angelo's Flowershop
08.2011 - 12.2019
Floral Designer/Cashier Team Lead
Flowers By Demetrio
05.1999 - 07.2011
High School Diploma -
CBTIS
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