Isbely Galvan
Fort Worth,TX
Summary
Dynamic and personable Front Desk Medical Receptionist with a proven track record of facilitating seamless patient appointments and delivering exceptional service. Skilled at thriving in high-pressure environments while effectively diffusing conflicts and resolving issues for patients and staff. Strong multitasking and time management skills ensure efficient operations, contributing to a positive experience for every patient. Committed to fostering a welcoming atmosphere that prioritizes patient satisfaction and care.
Overview
3
3
years of professional experience
Work History
Front Office Representative
Catalyst Physician Group
Arlington, TX
04.2024 - Current
- Greeted patients warmly and directed them to appropriate services.
- Coordinated communication between patients and healthcare providers effectively.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Informed patients of financial responsibilities prior to rendering services.
- Facilitated training sessions for new staff on front desk procedures and customer service standards.
- Managed appointment scheduling and confirmations, ensuring seamless office workflow and elevated patient experience.
Front Desk Medical Receptionist
First Keller Healthcare
Keller, TX
08.2023 - Current
- Greeted patients, photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments and collected copays.
- Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Provided administrative support such as photocopying materials, retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Checked patients in and out for appointments and collected co-payments.
- Managed multiple tasks simultaneously while providing excellent customer service in a busy office environment.
- Monitored appointment schedules to ensure timely arrival of patients for their scheduled visits.
- Handled payment processing and provided customers with receipts and proper bills and change.
Education
High School Diploma -
Amon-Carter Riverside High School
Fort Worth, TX06.2022
Skills
- Payment Processing
- Patient Registration
- Patient Check-In And Check-Out
- Multitasking And Organization
- Workflow Optimization
- Patient Scheduling
- Addressed and answered patients concerns
- Insurance Verification
- Knowledge Of Medical Terminology
- Reminder Calls
- Front Desk Operations
- Multi-Line Telephone Operation
- Paperwork Coordination
- Teamwork and collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
References
References available upon request.
Timeline
Front Office Representative
Catalyst Physician Group
04.2024 - Current
Front Desk Medical Receptionist
First Keller Healthcare
08.2023 - Current
High School Diploma -
Amon-Carter Riverside High School