MAYRA CASTILLO
Buford,GA
Summary
Healthcare administrative professional with a strong background in patient registration, benefits verification, and scheduling for multi-provider dermatology teams. Supports fast-paced front-office operations by managing 100+ daily registrations, Mohs surgery appointments, authorization follow-up, and accurate documentation in NextGen, Athena, and EMA.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Front Office Representative
Capital imaging Services
Atlanta, Georgia
03.2026 - 10.2026
- Handled high call volumes for inbound and outbound patient calls with professional, compassionate communication.
Scheduled, rescheduled, and confirmed medical appointments according to provider availability and patient needs.
Answered patient questions, shared appointment details, and routed calls to correct departments.
Entered patient demographics, contact details, and appointment data into electronic medical record systems.
Coordinated appointment updates and follow-up visits while maintaining patient confidentiality and HIPAA compliance.
Supported radiology scheduling by booking diagnostic imaging appointments according to provider orders and department availability.
Assisted front-desk operations through patient registration, check-in, demographic verification, and appointment confirmation.
Communicated appointment instructions, preparation details, and schedule changes with patients and healthcare staff.
Helped with insurance verification and authorization follow-up for diagnostic imaging services when required.
Maintained accurate patient records and supported organized, efficient patient flow.
Home Health Aide | Spanish Interpreter
Regal Healthcare Services
07.2022 - 03.2025
- Delivered compassionate personal care, including bathing, dressing, grooming, toileting, meal preparation, and assistance with daily living activities to enhance client comfort and dignity.
- Assisted clients with Alzheimer's disease, dementia, and chronic conditions, fostering companionship and facilitating communication between families and care teams.
- Monitored vital signs and documented changes in condition, ensuring timely reporting to care teams for appropriate interventions.
- Assisted with mobility and transfers and used walkers, wheelchairs, and Hoyer lifts with attention to safety.
- Maintained client confidentiality and a clean, safe environment; résumé information indicates CPR/First Aid training and Spanish interpretation experience.
Patient Service Representative
Dermatology Associates of Georgia
Johns Creek, GA
07.2019 - 07.2021
- Registered 100+ patients per day in a high-volume dermatology practice, maintaining accurate patient demographics and registration information.
- Verified insurance eligibility and benefits and explained patient financial responsibilities, including copayments, deductibles, and coinsurance.
- Coordinated front-office operations for eight providers, optimizing patient flow and appointment scheduling.
- Managed authorization workflows, handled incoming and outgoing calls, and addressed patient inquiries professionally.
- Scheduled Mohs surgery patients while updating and maintaining accurate patient information in NextGen.
Patient Service Representative
Riverchase Dermatology
Naples, FL
05.2016 - 05.2019
- Coordinated patient calls and appointments, scheduling Mohs surgery visits to enhance overall patient experience.
- Registered 100+ patients daily and supported scheduling and front-desk operations for a multi-provider dermatology practice.
- Verified insurance coverage and benefits, ensuring accurate copayments, deductibles, and coinsurance for seamless patient transactions.
- Maintained patient information using Athena and EMA, streamlining registration workflows for improved operational efficiency.
Front Office Representative
Lee Memorial Health System
Bonita Springs, FL
02.2016 - 04.2016
- Registered patients, managed check-in/check-out, scheduled appointments, and ensured accurate data entry to enhance operational efficiency.
- Verified insurance details, collected copayments, handled telephone inquiries, and supported end-of-day closing procedures to maintain financial accuracy.
- Welcomed customers at the front desk, ensuring a friendly atmosphere.
- Checked customer ID and credit card details for accuracy during transactions.
- Addressed and resolved customer complaints promptly to ensure satisfaction.
Administrative Extern
21st Century Oncology
Fort Myers, FL
06.2013 - 07.2015
- Facilitated insurance intake, performed eligibility checks, and followed up on authorizations to ensure timely patient treatments.
- Contacted insurers, documented interactions, faxed clinical reports, and clarified in-network/out-of-network status and patient out-of-pocket responsibilities.
- Supported oncology care team with patient intake and rooming tasks.
- Reviewed patient charts and updated clinical documentation for physician review.
- Assisted with appointment scheduling and follow-up coordination in outpatient clinic.
Secretary
Isabel Cleaning Service
Bonita Springs, FL
01.2011 - 02.2014
- Coordinated office administration, scheduled appointments and meetings, managed client communications, and organized correspondence and mail.
- Managed appointment calendars for residential and commercial cleaning visits.
- Responded to client inquiries regarding cleaning service schedules.
- Reviewed invoices and entered data into systems while assisting with payroll data entry and maintaining organized records.
- Prepared invoices, service forms, and payment records for office filing.
Medical Office Clerk
MedPro Financial
Brownsville, TX
05.2009 - 11.2010
- Coordinated with insurance companies on coverage and claims, managed telephone communications, faxed documents, and supported basic coding and claim investigations.
- Processed insurance claims, referrals, and billing paperwork with accuracy.
- Entered patient information in Medisoft, facilitating accurate medical billing and insurance documentation.
- Maintained patient records accurately and confidential files for MedPro Financial medical offices.
- Coordinated appointment scheduling and calendar updates across office staff.
Education
Occupational Associate of Science Degree - Hospital and Health Services Management
Heritage Institute
Fort Myers, FL07-2015
Diploma - Medical Office Specialist
Career Center of Texas
Brownsville, TX04-2009
High school studies completed -
Estero High School
Estero, FL05-2008
Skills
- Patient registration
- Surgery scheduling
- EMR data entry
- Authorization follow-up
- Insurance eligibility
- Payment processing
- Patient Care Coordination
- Workflow coordination
- Practice management software
- Microsoft Office
- HIPAA compliance
- Spanish Interpretation
- Customer service
- Phone support
- Medical terminology
Personal Information
Title: PATIENT SERVICE REPRESENTATIVE | MEDICAL FRONT OFFICE | HEALTHCARE ADMINISTRATION
Certification
- Spanish Interpreter
- Home Health Aide (HHA)
- CPR/First Aid (confirm current certification status before submitting)
Timeline
Front Office Representative
Capital imaging Services
03.2026 - 10.2026
Home Health Aide | Spanish Interpreter
Regal Healthcare Services
07.2022 - 03.2025
Patient Service Representative
Dermatology Associates of Georgia
07.2019 - 07.2021
Patient Service Representative
Riverchase Dermatology
05.2016 - 05.2019
Front Office Representative
Lee Memorial Health System
02.2016 - 04.2016
Administrative Extern
21st Century Oncology
06.2013 - 07.2015
Secretary
Isabel Cleaning Service
01.2011 - 02.2014
Medical Office Clerk
MedPro Financial
05.2009 - 11.2010
Occupational Associate of Science Degree - Hospital and Health Services Management
Heritage Institute
Diploma - Medical Office Specialist
Career Center of Texas
High school studies completed -
Estero High School