ISEL QUIJADA
Austin,TX
Summary
Guest-oriented Reservation Agent with advanced-level reservation and customer service skills. Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations and expand customer base. Friendly, organized and hardworking with strong skills in Sabre. Bilingual with advanced fluency in Spanish. Adept in answering telephone calls and emails in a courteous and professional manner. Prompt and efficient with following up with guest inquiry leads for second chance bookings. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Fleet Service Clerk
American Airlines
Austin, Texas
11.2022 - Current
- Organized baggage carts for loading onto planes accurately according to airline specifications.
- Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
- Operated a variety of motorized vehicles such as tugs, belt loaders. safely and efficiently around airport premises.
- Connected electrical power units and service hoses to aircraft.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
- Positioned and pushed aircraft from remote airport locations to specified areas for operation.
- Ensured compliance with Federal Aviation Administration (FAA) regulations and safety standards.
- Performed aircraft marshaling and wing-walking duties to ensure safe aircraft movement on the ramp.
Operation Agent
GAT Airline Ground Support
Austin, TX
06.2019 - 08.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Assisting guest with self service kiosk during check in time.
- Accepting and tagging guest luggage.
- Made my way down to operations which is where I overview all the flights we had for the day.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Gain knowledge and got certified as a ramp agent as well where I offloaded and loaded bags or cargo from the plane.
- As an operation agent I was in charge of having and storing paperwork for each flight.
- Had to stay in communication with the below the wing crew, above the wing crew, flight crew and airport operations with status of all the flights coming in and out.
- Also had the responsibility to make any operational decisions when there was any conflict affecting the flight leaving on time.
- During boarding process at the gate, I assisted guest with last minute carry on purchases or gate checking a stroller, car seat or wheel chair.
- Verified guest documentation before checking them in for flights.
- Organized important documents related to the flights or guest.
Breakfast Associate Manager
Bill Miller BBQ
Austin, TX
10.2016 - 04.2021
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Trained team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
- Mentored all new employees, demonstrating best methods for servicing customers.
Cashier
Jump USA trampoline park
Austin, TX
08.2015 - 10.2016
- Operated cash register, collected payments and provided accurate change.
- Answered telephone to take party reservations.
- Scheduled reservations and notified managers of large groups to prepare seating in advance.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Served food and beverages to guests.
- Began and ended events punctually by monitoring time and pacing schedule of activities.
- Interacted with all guests and participated in activities throughout event while giving next-level attention to guest of honor.
- Greeted and logged in each guest, delivering instructions and details on games and party activities.
- Obtained signed waiver from customer before starting event and closed out customer bill at event end.
Education
High School Diploma -
John H Reagan High School
Austin, TX05.2017
Skills
- Customer reservations
- Time management
- Microsoft Office
- Fluent in Spanish
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Understanding Customer Needs
- Courteous with Strong Service Mindset
- Data Entry
- Multitasking and Prioritization
- Issue and Complaint Resolution
- Patient and Empathetic
- Computer Proficiency
Languages
English
Full Professional
Spanish
Full Professional
Certification
- Certified Ramp agent, GAT airlines - 2021
- Certified operation agent, Spirit airlines - 2019
- Certified GSC , Spirit Airlines - 2019
- Certified CRO, Spirit Airlines - 2021
Timeline
Fleet Service Clerk
American Airlines
11.2022 - Current
Operation Agent
GAT Airline Ground Support
06.2019 - 08.2023
Breakfast Associate Manager
Bill Miller BBQ
10.2016 - 04.2021
Cashier
Jump USA trampoline park
08.2015 - 10.2016
High School Diploma -
John H Reagan High School
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