Edward Gutierrez

Established: 5 years ago

• Kept detailed tracking of availability of truck to inform customers.
• Maintained updated and detailed records of calls in physical and electronic database.
• Implemented schedule and policy changes.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Configured ELD device on truck to follow guidelines for USDOT.

• Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
• Inspected equipment to diagnose operational issues.
• Adhered to safety protocols and policies to reduce workplace hazards.
• Explained diagnostic findings to customers and outlined repair or service options.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Performed maintenance duties and safely handled chemicals.
• Distributor of fruit labeling equipment for Accu-Label
• Distributor for post harvest wax and fungicides for HDH Agri Products LLC.
• Distributor for pre-harvest fertilizers and sanitation products for JET Harvest Solutions.
• Configured hardware, devices, and software to set up Labeling System .
• Juicing Equipment sourcing for customer in Mexico.

• Answered in-depth questions about company offerings, service policies, and benefits of each plan.
• Expertly handled up to 20 customers' sales and service needs in the U.S.
• Offered knowledgeable insight into available products.
• Stocked and inventoried wax and fungicides products in warehouse for availability of customers' needs for the citrus industry.
• Called on existing accounts to drive sales through proactive and relationship-driven contact strategies.
• Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
• Worked independently with minimal supervision.
• Built relationships with customers and community to promote long term business growth.
• Gained customer trust and confidence by demonstrating compelling, persuasive, and composed professional demeanor.
• Contributed to team objectives in fast-paced environment.
• Worked with fruit growers, Veg growers in Mexico to recommend the best post-harvest product to help extend the shelve life of fruit and veg.

• Managed budget implementations, employee reviews, training, schedules and contract negotiations.
• Developed and maintained relationships with customers and suppliers through account development.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
• Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
• Increased production from 600,000 cartons of citrus to 1.2 million cartons with 1/3 of work force within the first year of assuming general manager's position.