Isela Hernandez Munoz
Tucson,AZ
Summary
Customer Service Representative bringing outstanding skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by incorporating service-oriented behaviors, understanding customer desires and providing personalized solutions to build positive customer relations.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Kemper Insurance
01.2019 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handle concerns quickly and resolved customer complaints with empathy.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Assisted customers in navigating company website and improving overall user experience.
- Given advise and mentoring to new hires, contributing to their successful integration into the team.
- Actively participated in test and learn environments aimed at enhancing overall business operations and customer satisfaction levels.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
Nosotros Academy
Tucson, AZ05.2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Decision-making
- Quality Control
- Live chat support
- Account updating
- Spreadsheets
- Multi-tasking
- Email correspondence
- Leadership
- Microsoft Word
- Powerpoint
- Excel
Objective
Pursuing a job role that will allow me to exercise my knowledge and allow me to give feedback to my peers concerning areas of improvement. I will perform my due diligence to make sure our company is properly handling our client's concerns. In result, enhancing our company's success rate in regards to client interactions.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Kemper Insurance
01.2019 - Current
High School Diploma -
Nosotros Academy
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