Isela Luna
San Antonio,TX
Summary
At HEB, I excelled as a Customer Service Cashier, enhancing customer satisfaction through expert cash management and exceptional service. My proactive problem-solving and Microsoft Office proficiency led to surpassing customer service goals, showcasing my reliability and ability to maintain composure under pressure.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
HEB
03.2019 - 03.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store.
- Resolved customer complaints and maintained a clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store.
- Counted money in drawers at the beginning and end of each shift.
- Met customer service goals and exceeded customer expectations.
Education
Radiology Technologist
St Phillips College
1801 Martin Luther King Dr San Antonio TX 78203High School Diploma -
South San Antonio High School
San Antonio, TX06.2020
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Cash Management
- Customer Focus
- Customer inquiries
- Payment Collection
- Data entry proficiency
Languages
Spanish
Limited Working
Timeline
Customer Service Cashier
HEB
03.2019 - 03.2023
Radiology Technologist
St Phillips College
High School Diploma -
South San Antonio High School
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