ISENA NORGAISSE
Atlanta,GA
Summary
Professional with experience in sales and customer-facing roles, combining strong communication skills with a service-oriented approach. Proven ability to build rapport, identify customer needs, and present solutions clearly and confidently. Adaptable, reliable, and comfortable working in fast-paced environments while maintaining a high level of professionalism.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Health Insurance Agent
INFINITY HEALTH AGENCY
ROYAL PALM BEACH
01.2024 - 01.2026
- Assisted clients in selecting appropriate health insurance plans based on individual needs and preferences.
- Conducted thorough policy reviews to ensure compliance with regulatory standards and company guidelines.
- Collaborated with team members to streamline the application process, enhancing overall customer experience.
Lead Server
WELLINGTON INTERNATIONAL EQUESTRIAN FESTIVAL
Palm Beach, FL
12.2023 - 05.2025
- Supervised daily operations of serving staff to ensure seamless guest experiences.
- Trained and mentored new servers on menu knowledge and customer service standards.
- Collaborated with kitchen staff to coordinate timely food delivery and order accuracy.
- Implemented process improvements that increased service efficiency during peak hours.
Server
GRACES BY JOHNNY CARRABA
Houston, TX
03.2021 - 10.2023
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently during peak hours, enhancing overall restaurant flow.
- Trained new staff on menu items, service standards, and operational procedures to maintain quality.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy in orders.
Education
Bachelor of Science - Psychology
FLORIDA INTERNATIONAL UNIVERSITY
MIAMI FL 2022
Skills
- Policy analysis
- Problem-solving
- Attention to detail
- Critical thinking
- Negotiation
- Financial acumen
Certification
- Licensed FL Real Estate Agent-
- B2B and Territory Sales Strategies and Techniques
- Software Sales
Languages
HAITIAN CREOLE
Native or Bilingual
Timeline
Health Insurance Agent
INFINITY HEALTH AGENCY
01.2024 - 01.2026
Lead Server
WELLINGTON INTERNATIONAL EQUESTRIAN FESTIVAL
12.2023 - 05.2025
Server
GRACES BY JOHNNY CARRABA
03.2021 - 10.2023
Bachelor of Science - Psychology
FLORIDA INTERNATIONAL UNIVERSITY