Isenia L. Vargas
Wethersfield,CT
Summary
I am an experienced professional skilled in managing and developing high-performing teams across recruitment, HR, property management, and security operations. I focus on operational efficiency, compliance, and quality assurance, with a proven ability to optimize processes, reduce costs, and improve performance. In my recent role at Westech I led recruitment, scheduling, and quality assurance efforts, enhancing productivity and aligning teams with company goals. As Property Manager at The Seasons of Hartford, I oversaw leasing, resident relations, security, and maintenance, demonstrating expertise in regulatory compliance and property management. I thrive in fast-paced environments, balancing multiple priorities while emphasizing communication, collaboration, and results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Caretaker
Carrie Salas
09.2023 - 03.2024
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Operations Specialist / Recruitment Manager / Human Resource Admin
Westech Security Investigations
02.2023 - 09.2023
- Managed candidate selection, interview scheduling, job fairs, and daily recruitment, primarily through Indeed
- Provided direction and support to supervisors and clients to ensure quality assurance per contract
- Reduced overtime by effective hiring, scheduling, and organizing staff per company needs and employee availability
- Maintained and updated files, including policies, procedures, and employee certifications for audit preparation
- Managed contract employees, handling internal issues such as payroll, coverage, counseling, and complaints, often on nights and weekends
- Investigated employee and contract-related issues, recording details and implementing actions for quality assurance
- Logged potential and rejected hires, incidents, appointments, inventory, and employee information
- Conducted pre-audit of files to maintain integrity ahead of official audits
Property Manager
The Seasons Of Hartford
06.2022 - 02.2023
- Handled Move-In, Leasing, Recertification, resident and community communications, scheduling, and complaints as needed
- Worked with the Head of Maintenance to make sure inspections and Maintenance requests were up to par
- Identified problems as needed and found realistic solutions to present to the board
- Supervised the Security Team by managing incident reports, Invoices, and Violations
- Kept up-to-date records of all office documentation including invoices, Resident files, Bank Transactions, etc
- Certified Occupancy Specialist (COS), as of 2022
Supervisor of Security
Allied Universal
08.2021 - 08.2022
- Finalized all coverage and shift alterations
- Trained all new guards and implemented the policies of organizations we held contracts with
- Created training workbooks to improve overall quality assurance for new and existing guards
- Dealt with the creation and review of accurate incident reports sent to corporate
- Handled all necessary employee and resident documentation
Education
Bachelor's Degree - Music Production And Composition
University of New Haven
West Haven, CT01.2021
Skills
- Customer Service
- Effective Communication
- Problem solving
- Attention to Detail
- Organization and Record Management
- Leadership
- Strategic Thinking
- Conflict Resolution
- Delegation
- Adaptability
Certification
Certified Occupancy Specialist (COS) as of 2022
Timeline
Caretaker
Carrie Salas
09.2023 - 03.2024
Operations Specialist / Recruitment Manager / Human Resource Admin
Westech Security Investigations
02.2023 - 09.2023
Property Manager
The Seasons Of Hartford
06.2022 - 02.2023
Supervisor of Security
Allied Universal
08.2021 - 08.2022
Bachelor's Degree - Music Production And Composition
University of New Haven
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