Iseria Watson
Washington
Summary
Professional with significant experience in customer service and operations. Adept at managing customer processes, resolving customer inquiries, and ensuring compliance with company policies. Strong focus on teamwork, adaptability, and achieving results. Reliable and effective in dynamic environments, with skills in communication, problem-solving, and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Gate Agent
Spirit Airlines Inc.
Baltimore, MD
08.2024 - 01.2026
- Managed passenger check-in processes to ensure compliance with airline protocols.
- Coordinated boarding procedures, enhancing efficiency and minimizing delays.
- Assisted passengers with luggage handling and special requests, improving customer satisfaction.
- Utilized airport systems for ticketing and baggage tracking to maintain operational accuracy.
- Trained new gate agents on procedures and customer service standards, fostering team cohesion.
- Monitored flight schedules and communicated updates to passengers effectively, ensuring timely information dissemination.
Gate Agent
Frontier(WFS)
Philadelphia, PA
03.2023 - 12.2023
- Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.
- Announce arrival and departure information, using public address systems.
- Examine passenger documentation to determine destinations and to assign boarding passes.
Concierge
Philadelphia Eagles
Philadelphia, PA
08.2022 - 09.2023
- Provide directions to guests.
- Provide information about stadium features, such as shopping, dining, or recreational destinations.
- Interact with guests and provide a friendly atmosphere at events such as concerts or football games.
Home HealthAide
Independent Care
Philadelphia, PA
11.2021 - 08.2022
- Provided patients with help moving in and out of bed, wheelchairs, or automobiles and with dressing and grooming.
- Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with his personal care.
- Entertain, converse with, or read aloud to the patient to keep him mentally healthy and alert.
Cashier/Stocker
PLCB(Wine and Spirits)
Philadelphia, PA
04.2021 - 10.2021
- Answer customers' questions, and provide information on procedures or policies.
- Help customers find the location of products.
- Issue receipts, refunds, credits, or change due to customers.
- Greet customers entering establishments.
Education
GED -
Temple University
Philadelphia07.2013
ServSafe -
ServSafe
01.2026
Skills
- Active Listener
- Service Orientation
- Social Perceptiveness
- Critical Thinker
- Time Management
- Product knowledge
- Administrative support
- Good instructing others
Timeline
Gate Agent
Spirit Airlines Inc.
08.2024 - 01.2026
Gate Agent
Frontier(WFS)
03.2023 - 12.2023
Concierge
Philadelphia Eagles
08.2022 - 09.2023
Home HealthAide
Independent Care
11.2021 - 08.2022
Cashier/Stocker
PLCB(Wine and Spirits)
04.2021 - 10.2021
GED -
Temple University
ServSafe -
ServSafe