Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isha Kukreja

Queens,NY

Summary

Motivated and detail-oriented professional with experience in healthcare and retail management. Proven ability to improve workflow efficiency, maintain high accuracy in high-volume environments, and deliver exceptional customer service. Strong leadership, communication, and problem-solving skills with a focus on operational excellence and team collaboration.

Overview

6
6
years of professional experience

Work History

Pharmacy Technician

Walgreens Pharmacy –
Union Tpke Glen Oaks
01.2025 - Current
  • Process and fill 150+ prescriptions daily while maintaining high accuracy rates
  • Assist patients with medication pick-up, insurance questions, and general inquiries
  • Resolve insurance claim rejections to improve approval rates
  • Maintain HIPAA compliance and patient confidentiality
  • Manage medication inventory, audits, and restocking (99% inventory accuracy)
  • Support pharmacists with labeling, compounding, and workflow optimization
  • Train and mentor new pharmacy technicians
  • Recognized by management for strong attention to detail and patient care

Pharmacy Technician

CVS Pharmacy
251-21 Jamaica New York
01.2023 - 04.2024
  • Recorded and processed physician orders and prescriptions
  • Calculated and issued charges while ensuring billing accuracy
  • Coordinated medication distribution to patients and departments
  • Prepared operational reports by collecting and summarizing pharmacy data
  • Delivered high-level customer service in a fast-paced retail environment

Shake Shack

Manager,supervisor
New Hyde Park, NY
01.2022 - 01.2023
  • Prepared customer orders and operated POS systems
  • Trained new employees and assisted in scheduling
  • Maintained efficient workflow during peak hours

Nordstrom

Customer Service Associates
Roosevelt, NY
09.2021 - 01.2022
  • Assisted customers with transactions in a seamless, friendly manner
  • Resolved customer concerns professionally and efficiently
  • Promoted Nordstrom Rewards Program initiatives
  • Maintained strong team collaboration and positive workplace environment
  • Managed phone and email inquiries

Carvel Ice Cream Store

Manager,supervisor
Queens, NY
11.2019 - 08.2021
  • Supervised and trained employees, including hiring and onboarding
  • Created staff schedules and managed daily operations
  • Oversaw performance management and team productivity
  • Managed cash register operations and inventory control
  • Decorated specialty cakes and fulfilled customer orders

Education

Bachelor of Arts - Psychology

Queens College
Flushing, NY
05.2024

Skills

Leadership & Operations

Team Training & Supervision

Staff Scheduling & Workflow Coordination

Performance Management

Inventory Control

Operational Efficiency

Professional & Interpersonal

Customer Service Excellence

Conflict Resolution

Strong Verbal & Written Communication

Time Management

Attention to Detail

Multitasking in Fast-Paced Environments

Problem Solving

Team collaboration

Timeline

Pharmacy Technician

Walgreens Pharmacy –
01.2025 - Current

Pharmacy Technician

CVS Pharmacy
01.2023 - 04.2024

Shake Shack

Manager,supervisor
01.2022 - 01.2023

Nordstrom

Customer Service Associates
09.2021 - 01.2022

Carvel Ice Cream Store

Manager,supervisor
11.2019 - 08.2021

Bachelor of Arts - Psychology

Queens College
Isha Kukreja