Isha-lee Roberts
Brooklyn
Summary
Dedicated employee with strengths in customer service, sales with new certifications to take on new challenges and responsibilities with the opportunity presented.
Overview
8
8
years of professional experience
Work History
Cashier/Server/Customer Service Representative
Fishermans Cove
Brooklyn
04.2023 - Current
- Operated cash register efficiently during peak hours at Fishermans Cove.
- Processed customer transactions accurately and quickly in busy environment.
- Assisted customers with inquiries and provided product information at checkout.
- Handled cash, credit, and gift card payments securely and responsibly.
- Trained new cashiers on procedures and best practices for smooth operations.
- Monitored inventory levels near register to ensure product availability for customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
- Answered customer questions and provided store information.
- Balanced daily transactions on a computerized point-of-sale system.
Customer service representative/Retail Sales Associate
ATT DIRECT TV
Jamaica
05.2019 - 04.2023
- Assisted customers with product inquiries and service issues.
- Resolved technical problems related to DirecTV equipment and services.
- Processed service orders and account changes efficiently.
- Educated customers about billing procedures and available promotions.
- Maintained up-to-date knowledge of product offerings and industry trends.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Gathered customer feedback through surveys and used the data to improve customer service.
Sales/Customer Service Representative
Flow (tcell&more)
Jamaica
03.2017 - 05.2019
- Assisted customers with inquiries and resolved issues efficiently.
- Managed customer accounts and updated information in the system.
- Communicated product details and promotions to enhance customer experience.
- Handled returns and exchanges, following company policies and procedures.
- Maintained product knowledge to provide accurate assistance to customers.
- Trained new staff on customer service protocols and best practices.
Education
Some College (No Degree) - Electrocardiogram Technician
Careskills Training School
1125 Fulton Street 06-2025
Some College (No Degree) - Phlebotomy Technician
Careskills Training School
1125 Fulton Street 05-2025
Some College (No Degree) - PCA
Careskills Training School
1125 Fulton Street 02-2025
Some College (No Degree) - BLS
Heartsaver
3220 Chruch Ave12-2024
Some College (No Degree) - CNA
Heartsavers
3220 Chruch Ave12-2024
Some College (No Degree) - Geriatric And Pediatric Care
Hecoin
Jamaica12-2016
High School Diploma -
Holmwood Technical High School
Jamaica06-2015
Skills
- Vital signs monitoring
- Customer service
- Patient care
- Team collaboration
- Time management
- Problem solving
- Communication skills
- ID verification
- Written and verbal communication
- Clear communication
- Attention to detail
- Dependability and reliability
- Empathy and patience
- Report preparation
- Organizational growth
- Identification checks
- Cleaning and sanitizing
- Customer relations
- Daily reporting
- Patience and empathy
- Work ethic and integrity
- Time management skills
Languages
English
Professional
Timeline
Cashier/Server/Customer Service Representative
Fishermans Cove
04.2023 - Current
Customer service representative/Retail Sales Associate
ATT DIRECT TV
05.2019 - 04.2023
Sales/Customer Service Representative
Flow (tcell&more)
03.2017 - 05.2019
Some College (No Degree) - Electrocardiogram Technician
Careskills Training School
Some College (No Degree) - Phlebotomy Technician
Careskills Training School
Some College (No Degree) - PCA
Careskills Training School
Some College (No Degree) - BLS
Heartsaver
Some College (No Degree) - CNA
Heartsavers
Some College (No Degree) - Geriatric And Pediatric Care
Hecoin
High School Diploma -
Holmwood Technical High School