I'shaun Deleon
Denver,CO
Summary
Dynamic Client Executive with extensive experience at Verizon, specializing in relationship development and account management. Consistently achieved top sales rankings and drove revenue growth through strategic upselling initiatives. Expertise in communication and negotiation, resulting in high customer satisfaction and strong partnerships. Recognized for enhancing brand visibility and executing impactful promotional events.
Overview
12
12
years of professional experience
Work History
Client Executive
Verizon
Lone Tree, CO
08.2024 - Current
- Organized promotional events to increase brand awareness and customer engagement.
- Developed event themes and concepts to ensure successful execution of events.
- Monitored budgeting process for each event to ensure cost efficiency.
- Coordinated meetings with homeowners and board members for effective communication.
Sr. Account Manager
VerizonBusiness
Lone Tree, CO
04.2022 - 08.2024
- Boosted client satisfaction by effectively managing and resolving account issues.
- Identified and contacted potential customers through cold calling, email campaigns, and social media outreach.
- Increased revenue for the company through strategic upselling and cross-selling initiatives.
- Utilized CRM systems to track sales activities and manage pipeline effectively.
- Fostered long-term partnerships through exceptional customer service and follow-up communications.
- Implemented effective account management plans that led to increased customer loyalty and retention rates.
- Mentored junior account managers, fostering their professional growth and skills development within the company.
SMALL BUSINESS CONSULTANT
Bank Of America
Denver, CO
06.2021 - 04.2022
- Analyzed client financial and operational strategies to recommend tailored financial services.
- Acquired and serviced small business walk-in traffic to fulfill sales and service needs.
- Participated in external client visits alongside One Team Partners to enhance collaboration.
- Coached teammates on identifying Small Business Banking referral opportunities during huddles.
SENIOR ACCOUNT MANAGER
Enterprise Truck Rental
Commerce City, CO
07.2020 - 06.2021
- Developed robust relationships with prospective and current business partners.
- Managed business pipeline from prospecting to closure, emphasizing key relationship aspects.
- Increased residual income from existing clients while driving new revenue streams.
- Ranked in top 10% of sales among 30 account specialists.
- Achieved #1 overall account specialist on sales matrix for six consecutive months.
- Generated over $100,000 in profit from August to February.
- Prospected, presented, and closed 20 new business accounts.
- Currently manage over 60 key partnerships.
ASSISTANT MANAGER
Enterprise Car Rental
Denver, CO
01.2020 - 08.2020
- Drove marketing operations and sales initiatives for global rental car leader.
- Fostered a mentoring culture among associates while contributing individually.
- Cultivated strong business relationships with clients, ensuring customer support and securing contracts.
- Achieved ranking in Top 10% of KPI Matrix for seven consecutive months with two Top 3 placements.
- Generated 23% profit growth during tenure.
- Increased customer service score by 10 points, surpassing corporate averages within three months.
- Closed two new business accounts, resulting in $43,000 in annual revenue.
Management Trainee
Enterprise Car Rental
Denver, Colorado
12.2018 - 12.2019
- Managed daily rental operations and customer service interactions to maximize efficiency.
- Assisted in maintaining inventory and ensuring vehicle readiness for customer use.
- Collaborated with team members to improve operational processes and performance.
- Acquired comprehensive knowledge of company procedures and employee roles.
FSV DRIVER
PepsiCo Denver Plant
Denver, CO
10.2017 - 12.2018
- Executed all promotions and delivered products to meet customer demands.
- Serviced all scheduled customers by end of shift to ensure satisfaction.
- Merchandised accounts according to local standards for optimal presentation.
- Settled cash and reconciled truck inventory for accurate reporting.
- Invoiced customers and collected payments to maintain cash flow.
- Managed daily settlement of cash and charges with precision.
- Drove sales through exceptional customer service and business acumen.
- Ranked in top 50 on sales matrix for six consecutive months.
STORE MANAGER
General Nutrition Company
Denver, CO
01.2014 - 10.2017
- Achieved all development milestones and profitability targets.
- Handled payroll and bookkeeping functions efficiently.
- Scheduled, trained, and coached employees to enhance performance in customer service and revenue generation.
- Increased customer satisfaction and revenue by expanding product lines and implementing special promotions.
- Recruited and trained high-quality employees to strengthen workforce capabilities.
Education
Bachelor of Science - Sport Management
Colorado Mesa University
Grand Junction, CO05-2017
Skills
Sales territory management
- Sales forecasting
- Account management
- Relationship development
- Effective communication
- Negotiation expertise
References
References available upon request.
Timeline
Client Executive
Verizon
08.2024 - Current
Sr. Account Manager
VerizonBusiness
04.2022 - 08.2024
SMALL BUSINESS CONSULTANT
Bank Of America
06.2021 - 04.2022
SENIOR ACCOUNT MANAGER
Enterprise Truck Rental
07.2020 - 06.2021
ASSISTANT MANAGER
Enterprise Car Rental
01.2020 - 08.2020
Management Trainee
Enterprise Car Rental
12.2018 - 12.2019
FSV DRIVER
PepsiCo Denver Plant
10.2017 - 12.2018
STORE MANAGER
General Nutrition Company
01.2014 - 10.2017
Bachelor of Science - Sport Management
Colorado Mesa University