Ishbel Browne
Pickerington
Summary
Customer service professional with a proven track record of excellence. Strong interpersonal skills for building rapport and delivering exceptional service. Seeking a challenging position that allows me to serve and leverage expertise in the Technology industry.
Overview
16
16
years of professional experience
1
1
Certification
Work History
School Bus Driver
Zenith Academy
09.2023 - 04.2024
- Optimized student transport logistics resulting in a 50% reduction in travel time
- Conducted comprehensive pre and post-trip evaluations to ensure compliance with safety regulations and protect passenger well-being
- Coordinated emergency response exercises, enhancing preparedness and crisis-handling procedures.
- Maintained discipline among students consistently to foster a safe and conducive atmosphere.
Paraprofessional/Teacher, Kindergarten
Maxim Healthcare Staffing
11.2022 - 08.2023
- Implement lesson plans and activities for students.
- Developed behavior management plans to help improve student performance in the classroom.
- Develop effective strategies for diverse learning styles in collaboration with speech therapists and psychologists.
- Monitor student behavior during lunchroom periods, recesses, and field trips to ensure a safe environment.
Loan Originator
Cross Country Mortgage
06.2021 - 08.2022
- Evaluate potential borrowers' financial fitness by examining credit reports, income statements, and debt-to-income ratios with proficiency.
- Facilitated efficient loan processing by organizing and submitting necessary paperwork to underwriting for review.
- Ensured timely completion of required documents or steps needed for mortgage approval or closing through regular follow-up calls with clients.
- Maintained current knowledge of federal regulations regarding traditional and mobile residential lending practices.
Client Service Specialist
Express Scripts Incorporated
07.2008 - 02.2020
- Explored claim administration intricacies, aligned compliance strategies with contractual obligations, and ensured performance guarantees were met
- Developed strategies to increase client retention and satisfaction levels through targeted outreach campaigns.
- Managed a portfolio of high-value clients, providing personalized support throughout their lifecycle.
- Assisted in onboarding new clients, including setting up accounts and providing training on product usage.
Education
Some College (No Degree) - Information Technology
Per Scholas Tech Women of Color
Skills
- Operation System Software
- Network Maintenance
- Software Deployment Management
- Cross-functional Team Leadership
- Project Management
- Microsoft Office (Excel, PowerPoint)
- Effective communication skills
- Technology Integration
- Customer Support
- Team Collaboration
- Troubleshooting and diagnostics
Certification
- Cisco IT Fundamentals
- Cisco Networking Essentials
- Google Technical Support Fundamentals
Timeline
School Bus Driver
Zenith Academy
09.2023 - 04.2024
Paraprofessional/Teacher, Kindergarten
Maxim Healthcare Staffing
11.2022 - 08.2023
Loan Originator
Cross Country Mortgage
06.2021 - 08.2022
Client Service Specialist
Express Scripts Incorporated
07.2008 - 02.2020
- Cisco IT Fundamentals
- Cisco Networking Essentials
- Google Technical Support Fundamentals
Some College (No Degree) - Information Technology
Per Scholas Tech Women of Color
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