Ishimwe Kylie Jolie
Phoenix,AZ
Summary
Reliable and experienced Behavioral Health Technician with years of hands-on experience in a residential treatment setting at Hand in Hand Residential Facility. Skilled in supporting individuals with behavioral and mental health needs through structure, consistency, and direct care. Strong background in crisis management, de-escalation, and maintaining a safe, stable environment for clients. Known for staying calm under pressure, following treatment plans accurately, and building trust with clients through respect and consistency. Works well with clinical teams and takes initiative in ensuring clients receive quality care and support throughout their daily routines and challenges.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Manager/ Behavior Health Technician
Hand in Hand Residential Facility
Phoenix, Az
05.2023 - Current
- Provided direct behavioral health support to residents in a structured residential treatment setting, ensuring safety, stability, and daily therapeutic engagement.
- Implemented individualized behavior intervention plans (BIPs) under clinical supervision to reduce maladaptive behaviors and reinforce positive coping skills.
- Monitored, documented, and reported client behaviors, progress notes, and incidents in compliance with facility and HIPAA regulations.
- Supported residents with daily living activities including hygiene, meals, medication reminders, and routine structure to promote independence.
- Utilized de-escalation and crisis intervention techniques to safely manage behavioral crises and maintain a therapeutic environment.
- Collaborated closely with case managers, therapists, and medical staff to ensure continuity of care and effective treatment planning.
- Facilitated group and individual skill-building activities focused on emotional regulation, communication, and social development.
- Maintained a trauma-informed and person-centered approach when working with individuals with mental health and behavioral challenges.
- Ensured a safe, clean, and supportive residential environment while adhering to facility policies and behavioral health standards.
Education
Bachelor of Science - Finance
Liberty University
Lynchburg, VA 08.2022 - 05.2026
Maryvale High School
Phoenix, AzSkills
- Behavioral Health Support & Patient Care
- Crisis Intervention & De-escalation Techniques
- Behavior Intervention Plans (BIP) Implementation
- Trauma-Informed Care
- Mental Health & Psychiatric Support
- Observation, Documentation & Progress Notes
- HIPAA Compliance & Confidentiality Standards
- Daily Living Assistance (ADLs)
- Medication Reminders & Routine Monitoring
- Therapeutic Communication
- Group Support & Skill-Building Activities
- Client Safety Monitoring & Risk Prevention
- Collaboration with Clinical Teams (Therapists, Case Managers, Nurses)
- Emotional Regulation & Coping Skills Coaching
- Residential Treatment Facility Experience
Certification
- First Aid
- CPR
- Prevention And Support
- Article 9
- CPI
Timeline
Manager/ Behavior Health Technician
Hand in Hand Residential Facility
05.2023 - Current
Bachelor of Science - Finance
Liberty University
08.2022 - 05.2026
Maryvale High School