Ishmael Rafiq
Norristown,PA
Summary
Driven professional with experience at City Works and Walmart, excelling in customer service and effective time management. Demonstrated ability to enhance customer satisfaction and store appearance through adept multitasking and team collaboration. Proven adaptability and proficiency in managing high-pressure situations and organizing merchandise, significantly contributing to operational efficiency.
Overview
1
1
year of professional experience
Work History
Host
City Works
01.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Overnight Stocker
Walmart
04.2023 - 10.2023
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Education
High School Diploma -
Norristown Area High School
Norristown, PA07.2023
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Adaptable to change
Timeline
Host
City Works
01.2024 - Current
Overnight Stocker
Walmart
04.2023 - 10.2023
High School Diploma -
Norristown Area High School
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