Ishmeal Conteh
Cerritos,CA
Summary
Accomplished Pharmacy Manager with a proven track record of enhancing patient care and safety while increasing revenue. Expert in pharmacy operations management and leading high-performing teams, I excel in regulatory compliance and patient education. My strategic approach to workflow optimization and dedication to excellence have significantly boosted customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacy Manager
Walmart
Washington, DC
04.2022 - 10.2023
- Achieved Unprecedented Customer Service Score: Enhanced patient satisfaction and loyalty by achieving a customer service score of 4.6 out of 5.
- Spearheaded Implementation of Pharmacy Initiatives: Led pharmacy remodeling, conducted health screenings and vaccinations at DC conferences, organized wellness events, and promoted the pharmacy on social media.
- Ensured Regulatory Compliance: Maintained impeccable accuracy in records and fostered a culture of safety and quality by ensuring compliance with pharmacy regulations.
- Conducted Analysis of Pharmacy Performance Metrics: Improved operational efficiency and profitability through strategic decisions based on the analysis of pharmacy performance metrics and P&L statements.
Pharmacy Manager
CVS Pharmacy
Washington, DC
10.2020 - 03.2022
- Enhanced Patient Care and Safety: Implemented and managed comprehensive patient care programs, leading to an increase in patient adherence and satisfaction.
- Led and Developed a High-Performing Pharmacy Team: Improved workflow efficiency and increased customer service scores by leading and developing a high-performing pharmacy team.
- Drove Financial Profitability: Optimized inventory management and reduced waste, contributing to a 5% increase in pharmacy revenue despite market challenges.
Staff Pharmacist
Rite-Aid Pharmacy
Smithsburg, MD
10.2016 - 10.2020
- Supported Pharmacy Manager and Company Goals: Collaborated with the pharmacy manager to implement company initiatives, improve workflow efficiency, and enhance overall pharmacy performance.
- Managed Pharmacy Technicians: Supervised and trained pharmacy technicians, fostering a productive and efficient work environment while ensuring adherence to best practices and regulatory standards.
- Customer Service Excellence: Delivered exceptional customer service by addressing patient inquiries, providing medication counseling, and resolving issues, contributing to increased patient satisfaction and loyalty.
- Provided Medication Therapy Management: Delivered medication therapy management to patients using Outcomes and Mirixa.
Education
Doctor of Pharmacy -
Appalachian College of Pharmacy
Oakwood, VA04.2016
Bachelor of Science - Biological Sciences
University of Maryland - Baltimore County
Baltimore, MD05.2008
Skills
- Patient education and counseling
- Prescription Verification
- Workflow Optimization
- Pharmacy operations management
- Regulatory Compliance
- Drug Inventory Management
Certification
- Authorized to Practice in California
Eligible to practice in California under federal license portability as a military spouse (SCRA). - Registered Pharmacist, Maryland State Board of Pharmacy
LIC#: 24436, exp - 10/2025 - Licensed Pharmacist, District of Columbia Board of Pharmacy
LIC#: PH100003746, exp - 02/2025
Timeline
Pharmacy Manager
Walmart
04.2022 - 10.2023
Pharmacy Manager
CVS Pharmacy
10.2020 - 03.2022
Staff Pharmacist
Rite-Aid Pharmacy
10.2016 - 10.2020
Doctor of Pharmacy -
Appalachian College of Pharmacy
Bachelor of Science - Biological Sciences
University of Maryland - Baltimore County