Summary
Overview
Work History
Education
Skills
Community Service
Affiliations
Internship Award
Languages
Timeline
Generic

ISHNATH SHAMIM

Warren,USA

Summary

Motivated and hardworking individual with classroom knowledge, organizational skills, and a passion for providing quality care to clients. Operates effectively in both individual and team capacities, driven by a desire for growth and efficiency to meet company needs and increase service value. Experienced healthcare professional skilled in medical administrative tasks and patient interaction. Known for effective office management, ensuring smooth operations and seamless patient flow. Emphasizes teamwork and adaptability, displaying excellent organizational skills and a patient-centered approach. Diligent with a solid background in medical office operations and patient care coordination. Proven ability to manage appointment scheduling, patient records, and billing processes with high accuracy. Proficient in electronic health records management and effective communication with both patients and healthcare providers.

Overview

12
12
years of professional experience

Work History

Medical Office Assistant (Volunteer)

Children’s Clinic of Michigan
06.2024 - Current
  • Maintain good relationships with clients, scheduled appointments as needed, and ensured client's concerns were met
  • Accessed patients’ financial resources including eligibility for available programs and insurance
  • Checked patients’ vital signs including checking Blood Pressure, height, and weight
  • Collects and documents all required demographic and financial information
  • Respond to all customer's inquiries and at the same time maintain and keep patient information confidential

Intern

The Detroit Friendship House
01.2024 - 03.2024
  • Created an ESL program proposal, report, and data collection
  • Recruitment, and fundraising
  • Helped clients with the process of getting client service cards
  • Built skilled in using a software system, including Link2feed, and Excel spreadsheet
  • Performed data entry tasks to keep records on file and support decision-making

Substitute Teacher

Hamtramck Academy
01.2020 - 08.2023
  • Teaching and Scheduling appointments with students for tutoring sessions
  • Guided students through assignments for class success in the class
  • Provided efficient quality student services and helped them develop professional skills
  • Maintaining discipline, engaging students, and creating a safe environment

Supplemental Leader

Valencia College
01.2013 - 12.2015
  • Awarded academic content for various classes
  • Referred students to valuable resources through the SL program

Substitute Teacher

Osceola County
05.2012 - 12.2015
  • Assumed all duties of the regular classroom: teaching by school rules
  • Scheduled appointments with students
  • Guided students through assignments
  • Provided efficient quality student service
  • Assisted students in developing professional skills

Education

MASTER'S - HEALTH SERVICE ADMINISTRATION

UNIVERSITY OF DETROIT MERCY
DETROIT, MICHIGAN
05.2024

BACHELOR OF ARTS - INTERDISCIPLINARY STUDIES

UNIVERSITY OF CENTRAL FLORIDA
ORLANDO, FLORIDA
05.2014

ASSOCIATE OF ARTS -

VALENCIA COLLEGE
12.2011

Skills

  • Typing
  • Filing
  • Faxing
  • Mail Services
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Customer Service
  • Telephone Operation Skills
  • Reception Area Management

Community Service

  • Henry Ford Orthopedic Department
  • Member of MCACHE
  • Job Shadowed with Trinity Health Executive
  • Organized degree audits
  • Volunteered in Connaught School

Affiliations

  • ACHE

Internship Award

  • Project Leadership: Successfully led a team in developing a new feature for the company’s software, which improved user engagement by 15%.
  • Process Improvement: Identified and streamlined a key workflow, reducing processing time by 30% and saving the company significant resources.
  • Client Relations: Built and managed strong relationships with high-profile clients, contributing to a 20% increase in customer satisfaction scores.
  • Innovative Solutions: Developed an innovative marketing campaign that led to a 25% boost in website traffic and a 10% increase in sales.
  • Data Analysis: Analyzed large datasets to identify trends, resulting in actionable insights that improved the company’s strategic decision-making.
  • Team Contribution: Actively contributed to a cross-functional team, where your research directly informed a successful product launch ahead of schedule.

Languages

Bengali
Full Professional
Hindi
Limited Working

Timeline

Medical Office Assistant (Volunteer)

Children’s Clinic of Michigan
06.2024 - Current

Intern

The Detroit Friendship House
01.2024 - 03.2024

Substitute Teacher

Hamtramck Academy
01.2020 - 08.2023

Supplemental Leader

Valencia College
01.2013 - 12.2015

Substitute Teacher

Osceola County
05.2012 - 12.2015

BACHELOR OF ARTS - INTERDISCIPLINARY STUDIES

UNIVERSITY OF CENTRAL FLORIDA

ASSOCIATE OF ARTS -

VALENCIA COLLEGE

MASTER'S - HEALTH SERVICE ADMINISTRATION

UNIVERSITY OF DETROIT MERCY
ISHNATH SHAMIM