Ishowar Silwal
Doha,Qatar
Summary
An energetic and enthusiastic individual with more than 3 years of hospitality and 5 years of Theme Park experience looking for a challenging position where I can quickly learn to add value to Operation.
Overview
12
12
years of professional experience
Work History
Customer Service Representative / Ride Operator
ANGRY BIRDS WORLD THEME PARK
Doha, Qatar
08.2023 - Current
- Company Overview: Angry Bird Theme Park (Leisure)
- Making a checklist of the assigned attraction before opening the park and making a closing checklist after the park is closed
- Conducting test rides and reporting readiness of the rides to Operation Team Leader or Shift In charge
- Making sure all the safety-related aspects are followed
- Following proper SOP when admitting guests to the rides
- Greeting and welcoming guests
- Attending guest queries
- Providing guests with ride information, explaining correct positioning and health and safety restrictions
- Selling cards, redeeming cards, top-up, and settling bills
- Being vigilant and providing assistance where it's needed
- Always trying best to help guests to have an amazing experience
- Assisting Supervisor to make snag list, preparing attendance timekeeping of the operation staff, filing documents, etc
Cashier & Service Crew
ALMAZAK HOSPITALITY COMPANY WLL
Doha, Qatar
05.2017 - 10.2019
- Company Overview: Shawarmanji Restaurant
- Greeting and welcoming guests
- Presenting menus, promotions and taking orders in POS
- Bill encashment (Responsible for overage and shortage at the end of the shift)
- Focus on upselling
- Receiving delivery, arranging stock and items, monitoring stock, and helping manager and supervisor in monthly inventory and other daily reports
- Shawarmanji Restaurant
Office Support
NCELL PVT. LTD.
Kathmandu, Nepal
08.2013 - 03.2016
- Handing courier of the items and documents (Both receiving and dispatching)
- Receiving and distributing stationery items and other documents
- Managing filing and listing documents and other items in the office and warehouse
Education
High school diploma - Business Management
SARASWATI HIGHER SECONDARY SCHOOL
Lalitpur, Nepal12.2012
School Leaving Certificate (SLC) -
SARASWATI HIGHER SECONDARY SCHOOL
Lalitpur, Nepal12.2010
Skills
- OPERATIONS
- COLLABORATION
- COMMUNICATIONS
- CUSTOMER SERVICE
- FILING
- MICROSOFT EXCEL
- HOSPITALITY
- MICROSOFT WORD
- MICROSOFT POWERPOINT
Hobbies and Interests
- SPORTS
- READING BOOKS
- HIKING
- MOVIES
- MUSIC
References
- Saqeeb Iqbal Shaikh, Angry Bird Theme Park (Leisure), +97470546826, saqeeb.shaikh@leisure.qa
- Bishnu Pukar Shrestha, Shwarmanji Restaurant (Al Mazak Hospitality), +97450503480, jakestha7b@gmail.com
Languages
- HINDI
- NEPALI
- ENGLISH
Languages
English
Upper Intermediate
B2
Timeline
Customer Service Representative / Ride Operator
ANGRY BIRDS WORLD THEME PARK
08.2023 - Current
Cashier & Service Crew
ALMAZAK HOSPITALITY COMPANY WLL
05.2017 - 10.2019
Office Support
NCELL PVT. LTD.
08.2013 - 03.2016
High school diploma - Business Management
SARASWATI HIGHER SECONDARY SCHOOL
School Leaving Certificate (SLC) -
SARASWATI HIGHER SECONDARY SCHOOL