Mazie Purdue
Mililani
Summary
With over eight years of experience in delivering exceptional client services, managing vendor relationships, and overseeing operational efficiency, I am adept at enhancing productivity and ensuring customer satisfaction. I possess a robust capability to broaden merchandise offerings while upholding rigorous safety standards through diligent inspections and event coordination. I am fervently committed to promoting community engagement and nurturing professional development within teams.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
U-haul
03.2025 - Current
- Assist customers inside and outside a U-Haul center with U-Haul products and services.
- Use smartphone-based U-Scan technology to manage rentals and inventory.
- Move and hook up U-Haul trucks and trailers.
- Clean and inspect equipment on the lot including checking fluid levels.
- Answer questions and educate customers regarding products and services.
- Prepare rental invoices and accept equipment returned from rental.
- Install hitches and trailer wiring.
- Fill propane (certification offered through U-Haul upon employment)
- Drive a forklift (certification offered through U-Haul upon employment)
- Other duties as assigned
- Participate in ongoing continuous U-Haul education through U-Haul University.
Office Assistant
Vito's Auto Sales
10.2024 - 12.2025
- Optimized office processes, significantly improving efficiency at Vito's Auto Sales.
- Managed client communications, coordinated appointments, and maintained meticulous records, contributing to heightened customer satisfaction.
Services Business Tech
AAFES/Exchange
03.2022 - 10.2024
- Administered short-term contracts and vendor relationships for culinary concepts, ensuring adherence to compliance and quality standards.
- Oversaw retail and food operations, enhancing operational efficiency and customer satisfaction.
- Recruited vendors for events, diversifying merchandise offerings within the installation.
- Conducted sanitary and OSHA inspections, ensuring the maintenance of exemplary safety standards.
- Organized grand openings for new concessions, fostering community engagement.
Shift Manager
AAFES/Express
01.2020 - 03.2022
- Directed retail operations, achieving quantifiable sales growth and improved inventory turnover.
- Established financial objectives to enhance sales and profitability, ensuring productivity and compliance.
- Elevated customer service standards, resulting in increased customer satisfaction and loyalty.
- Supervised, trained, and scheduled associates, promoting professional growth and skill enhancement.
- Ensured compliance with policies, procedures, and regulations, maintaining operational integrity.
Team Lead
Walmart
08.2016 - 01.2020
- Supervised cashier operations, ensuring compliance with company policies and procedures.
- Trained and mentored new team members on customer service best practices.
- Implemented process improvements to enhance transaction efficiency and reduce wait times.
- Resolved customer inquiries and complaints, maintaining high satisfaction levels.
- Coordinated cash handling procedures, ensuring accuracy in daily financial reporting.
- Monitored inventory levels and coordinated restocking efforts to maintain product availability.
- Assisted in scheduling staff shifts, optimizing coverage during peak hours.
Education
High School Diploma -
Mililani High School
Mililani Town, HI05-2001
Skills
- Vendor Management
- Financial Planning
- Operations
- Inventory Management
- Event Coordination
- Team Supervision
- Customer Service Enhancement
- Microsoft Office (Proficient)
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center operations
- Call management
- Scheduling
- Prioritization
Timeline
Customer Service Representative
U-haul
03.2025 - Current
Office Assistant
Vito's Auto Sales
10.2024 - 12.2025
Services Business Tech
AAFES/Exchange
03.2022 - 10.2024
Shift Manager
AAFES/Express
01.2020 - 03.2022
Team Lead
Walmart
08.2016 - 01.2020
High School Diploma -
Mililani High School