Ishrat Shaikh
Summary
Dedicated IT professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
Work History
Sr. Product Owner
State Farm Insurance
10.2015 - Current
- Currently leading the delivery of a new custom UI experience for writing Insurance policies using micro front ends, AWS, and Graph QL to achieve customer success by at least 55%
- Well versed in working with a highly skilled team of 10-12 engineers from ideation, development, test, delivery, and support (software development lifecycle)
- Identified areas of improvement through customer data and customer feedback using Adobe Analytics, Qlik Sense, Medallia survey and direct feedback to improve profitability of customer retention by 10%
- Well versed with business mapping, data migration and moving application to the cloud
- Collaborates with product leaders and stakeholders to resolve customer issues around Insurance policies and deliver new products based on enterprise priorities
- Works towards enhancing product quality and resiliency by optimizing monitoring and remediation activities, updating documentation, creating Splunk alerts and improving dashboards
- Well experienced in speaking to small/large groups, various levels of leadership, and stakeholders communicating new business concepts and sharing team results.
Sr. Business Analyst - Healthcare
Argo Data
03.2015 - Current
- Key resource on the Argo Healthcare initiative to design and build a Entity Management and Entity Resolution software application to streamline hospital/ pharmacy medical data, prevent duplicate patient information and enhance patient experience and care by 30%
- Created, maintained, and communicated user stories, business requirements documents and acceptance criteria using JIRA
- Collaborated with stakeholders to understand existing and new customer facing issues and identified strategies to resolve those issues
- Worked with the product team to prioritize Sprint Planning sessions and Backlog prioritization meetings
- Created Use Case Models and Business Process Flows
- Created project dashboards and ensured posted data is accurate for stakeholder consumption
- Actively participated in brainstorming and Planning sessions and was responsible to coordinate and facilitate large cross functional meetings.
Sr. Business Analyst (Consultant) - E-Commerce
FedEx Office
02.2015 - 03.2015
- Collaborating with business owners and product managers on identifying issues related with 3rd party integrations and Webservices
- Participated in usability studies to identify issues and gaps on companies current website
- Gathering requirements for website redesign projects and mobile applications
- Writing business requirements for adding enhancements to web services.
E-Commerce Business Analyst
FTD (Florists' Trans world Delivery)
01.2013 - 02.2015
- Worked on website redesign and mobile applications projects in the space of business goals and business needs, to define the true problem and provide desirable solutions
- Identified and developed processes and procedures within applications that were cost-effective and met user requirements
- Collaborated with business stakeholders, marketing and IT partners in gathering requirements and understanding expectations to ensure successful delivery of the project
- Lead investigation to identify root causes, creating plans and mitigation for user processes
- Conducted JAD sessions with management, SME, vendors and other stakeholders for open, pending and critical issues
- Sessions focusing on IT strategies, Gap analysis and structured walk through of work flows
- Independently ran several projects, leading application, infrastructure and business resources utilizing the SDLC model
- Documented functional and technical specifications, writing use cases, creating screen mock-ups and workflows
- Created and managed project templates, project work plans, use cases, requirement types and traceability relationships
- Actively participated during the Production releases of the products and provided go-live support during Production deployments
- Tracked, maintained, analyzed and provided information on project goals using key performance indicators (KPIs)
- Managed issue resolution with appropriate levels of urgency with customers, helpdesk personnel and developers using solid negotiation and conflict management skills, escalating to management and senior leadership as needed
- Performed document management using Microsoft Visual Source Safe and HP Quality Center
- Assisted the PMO with project management activities.
Business Analyst (Consultant) - Healthcare
Blue Cross Blue Shield
04.2012 - 12.2012
- Elicited requirements using interviews, document analysis, requirements workshops, and task/workflow analysis
- Facilitated requirements through JAD sessions with key business members, business sponsors & subject matter experts to understand and create business needs, features and functional requirements
- Evaluated information gathered from multiple sources, reconciled conflicts, decomposed high-level information into details, abstracted up from low-level information to a general understanding, and identified the underlying needs/requirements driving user requests
- Reviewed project deliverables, including technical specifications, test plans and scripts
- Assisted with the identification and triage of application/solution issues
- Additionally assisted with support of newly developed applications through the unique combination of business and system analysis, quality assurance and post-implementation product support
- Managed and reported project analysis deadlines and schedules
- Participated in cross teams discussions.
Business Process Analyst/OSS (Consultant) - Insurance
State Farm Insurance
11.2005 - 12.2009
- Promoted consensus on a high level view of the project and drilled down into the details for gathering business, functional, and technical requirements
- Collected current project portfolio prioritizations and future delivery resource availability
- Work with project stakeholders in creating Project Charters
- Developed application requirements based on input gathered from a variety of sources including analysis results and feedback from the business community
- Documented and communicated project milestones to the function using Primavera project management tool
- Assisted with data collection and analysis, identified problem areas and recommended revising existing processes
- Provided reporting, presentations, and assistance to Project Managers
- Created metrics report for the project PM and the stakeholders
- Created Use Case Models and Business Process Flows
- Created project dashboards and ensured posted data is accurate for PMO stakeholder consumption.
Education
Salesforce- Build Application Architect Expertise -
AWS Certified Cloud Practitioner -
Univer
CSM- Certifications: Certified Scrum Master, AINS -
Business Administration -
BS-Microbiology & Immunology -
Executive MBA -
University of Texas, Dallas
05.2024
Skills
- User Story Creation
- Strategic Visioning
- Design thinking
- Data-driven decision-making
- Product Roadmapping
- Customer Empathy
- Product Metrics Tracking
- Product Lifecycle Management
- Stakeholder Management
- Agile frameworks
- Agile Methodology
Timeline
Sr. Product Owner
State Farm Insurance
10.2015 - Current
Sr. Business Analyst - Healthcare
Argo Data
03.2015 - Current
Sr. Business Analyst (Consultant) - E-Commerce
FedEx Office
02.2015 - 03.2015
E-Commerce Business Analyst
FTD (Florists' Trans world Delivery)
01.2013 - 02.2015
Business Analyst (Consultant) - Healthcare
Blue Cross Blue Shield
04.2012 - 12.2012
Business Process Analyst/OSS (Consultant) - Insurance
State Farm Insurance
11.2005 - 12.2009
Salesforce- Build Application Architect Expertise -
AWS Certified Cloud Practitioner -
Univer
CSM- Certifications: Certified Scrum Master, AINS -
Business Administration -
BS-Microbiology & Immunology -
Executive MBA -
University of Texas, Dallas