Isiah Pinchom
New Jersey Transit
Newfoundland,New Jersey
19
years of professional experience
Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
Work History
Bus Operator/ Full-Time
8 Years 2 Months- Followed standard operating procedures for loading and unloading luggage, parcels, wheelchairs.
- Monitored passenger activity to ensure compliance with fare collection policies.
- Demonstrated strong customer service skills when interacting with passengers and responding to inquiries.
- Assisted disabled passengers with boarding and exiting buses as needed.
- Exercised sound judgment when making decisions in emergency or hazardous conditions on the road.
- Managed difficult situations involving unruly passengers while maintaining a professional demeanor.
- Demonstrated excellent problem-solving skills when addressing customer complaints or resolving conflicts between passengers.
Professional Motor Coach Operator/ Full-Time
1 Year 3 Months- Conducted onboard ticket sales when needed and issued receipts accordingly.
- Assessed road conditions during transit; reported hazardous areas or traffic delays when necessary.
- Resolved customer complaints in a professional manner while maintaining composure under pressure.
- Performed daily pre-trip inspections on vehicle systems such as brakes, lights, air conditioning, and other mechanical components.
- Provided detailed information to passengers about locations, attractions, and points of interest during transit.
- Demonstrated knowledge of defensive driving techniques and safety regulations for motor coach operations.
School Bus Driver/ Full-Time
1 Year 3 Months- Complied with traffic regulations to operate vehicles in safe and courteous manner.
- Maintained route and schedule while responding to changes in traffic or unforeseen delays.
- Conducted pre-trip and post-trip inspections of school bus to verify safety and functionality.
- Monitored student behavior while on the bus to ensure their safety and well-being.
- Attended regular in-service meetings to keep current with school requirements and state and federal regulations.
- Successfully completed all required training courses related to school bus operation and safety.
- Continually monitored weather conditions during trips in order to adjust routes accordingly if necessary.
- Responded quickly and appropriately to any emergency situations that arose during transportation.
Sales Associate/ Part-Time 32 Hours
1 Year 7 Months- Developed an in-depth understanding of the product line and was able to effectively communicate features and benefits to customers.
- Met merchandising standards by keeping store stocked and products faced.
- Encouraged customers to make additional purchases and suggested relevant items.
- Maintained up-to-date knowledge of store policies regarding payments, returns, exchanges and security practices.
Camp Counselor/ Seasonal
6 Years 1 Month- Enforced camp safety guidelines and conducted disciplinary action following infractions.
- Educated campers on importance of team work.
- Addressed camper concerns and promptly resolved disputes.
- Exhibited effective problem solving techniques when faced with unexpected situations at the camp.
- Ensured safety protocols were followed at all times during activities both inside and outside of the facility.
Customer Service Specialist/ Part-Time
4 Months- Provided exemplary customer service to clients by efficiently responding to inquiries, resolving complaints and issues, and providing accurate information.
- Demonstrated strong interpersonal skills while interacting with customers in a professional manner.
- Ensured customer satisfaction by following up on unresolved issues in a timely manner.
- Leveraged excellent communication abilities to effectively explain products, services, features, benefits, processes, procedures., to customers.
- Employed active listening techniques to understand customer requirements and provide appropriate solutions or recommendations.
Crew Member/ Full-Time
1 Year 1 Month- Placed orders into POS systems and handled cash and credit transactions.
- Handled customer complaints in a professional and courteous manner.
- Followed all safety and security procedures to reduce risks.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Strictly adhered to all sanitization protocols to maintain a safe environment for staff and customers alike.
Education
Associate in Science (A.S.) - Criminal Justice Candidate
Certification in Criminal Justice
Certification in Criminal Justice Studies
Skills
Effective Communication Skills
Situational Awareness
Attentive and Observant
Strong Working Relationships
Behavior Monitoring and Management
Critical Thinking
Mapping Skills
Timeline
Bus Operator/ Full-Time
New Jersey Transit
09.2018 - CurrentRead More
Professional Motor Coach Operator/ Full-Time
Greyhound
06.2017 - 09.2018Read More
School Bus Driver/ Full-Time
First Student Inc
03.2016 - 06.2017Read More
Sales Associate/ Part-Time 32 Hours
Sport Authority
11.2014 - 06.2016Read More
Customer Service Specialist/ Part-Time
Office Depot
12.2012 - 04.2013Read More
Crew Member/ Full-Time
McDonald's
04.2011 - 05.2012Read More
Camp Counselor/ Seasonal
Passaic County Workforce Development
07.2007 - 08.2013Read More
Passaic County Community College
Certification in Criminal Justice Studies
Read More
Passaic County Community College
Associate in Science (A.S.) from Criminal Justice Candidate
Read More
Passaic County Community College
Certification in Criminal Justice
Read More